The Resource Coordinator is responsible for tracking all resources/contracts/hours in our central PSA system, Unanet. Partner with the Delivery Managers to assign people to projects based on their skills, previous experience, availability, and project budget. Manage consultant schedules and billable hours using the Unanet system/PSA. Partner with our clients to plan out the projects.
A Day in the Life:
A typical day for the Resource Coordinator includes interacting with the Client Engagement Leadership Team to ensure all CampusWorks resources (employees and contract consultants) are scheduled accurately in Unanet/PSA. The Resource Coordinator ensures that the staff are not overscheduled and that the request from the Client Engagement team align with the contract.
Additionally, the Resource Coordinator is responsible for interacting with CampusWorks’ clients upon contract signing to ensure the schedule and team is planned out efficiently and meets CampusWorks and the clients’ needs.
The Resource Coordinator is familiar with the skillsets of each contract consultant/employee and can easily reference our systems to find the appropriate resource(s) for each new project.
Key Accountabilities:
Assign available employees/contract consultants to projects in accordance with their skillsets, previous experience, and availability.
Handle multiple resourcing demands from a variety of client projects, including strategic, functional, and technical resources.
Enter and maintain project plans in Unanet/PSA.
Monitor availability and conflicts in consultant schedules and work with leadership and senior directors to resolve.
- Coordinate and schedule new project launches with the client contact(s) based on the client's contract and project timeframe.
Work with client project leadership to identify resource needs and assign appropriate consultants in a timely manner.
Prioritize client satisfaction while keeping in mind CampusWorks' business needs.
- Resolve scheduling conflicts.
- Create new projects in Unanet/PSA based on terms of contracts.
- Review plans and budgets on a weekly basis.
- Maintain accuracy in Unanet/PSA.
Reconcilie projects monthly, or as needed ot ensure revenue accuracy.
Ability to create and disseminate ad hoc reports that help our delivery team manage staff and projects.
Maintain staffing reports and provide weekly updates to internal teams.
- Review revenue forecast and provide clear and accurate answers to questions regarding Monthly tracking, Monthly forecast, variances, overages, and month-end reconciliation.
Qualifications & Requirements:
- Extreme attention to details
- Understanding of contract language
- Former client-facing experience
- Soft skills: Personality that easily connects with people inside and outside an organization
- Comfortable reaching out to internal colleagues and external clients regularly
- 5+ years' experience in a Resource Manager, Project Coordinator, or similar role
- Former experience with a consulting/professional services organization
- Experience with Unanet (or similar PSA)_
- Project management experience
- College degree
Skills Required
- Extreme attention to details
- Understanding of contract language
- Former client-facing experience
- Strong interpersonal and communication skills
- Comfortable reaching out to internal colleagues and external clients regularly
- 5+ years' experience in a Resource Manager, Project Coordinator, or similar role
- Ability to create and disseminate ad hoc reports and maintain staffing reports
- Former experience with a consulting/professional services organization
- Experience with Unanet or similar PSA
- Project management experience
- College degree
What We Do
Since our inception in 1999, CampusWorks has become a trusted partner of countless colleges and universities across the United States and Canada. We serve higher education exclusively, so we have a deep understanding of and appreciation for your institution's mission, vision, and values as well as the business and technical challenges you’re facing. Since we are not associated with any hardware or software vendors, institutions know they can count on us to listen to their needs, provide unbiased insights into their organizational challenges, and develop tailored solutions with their best interests in mind. Our professional services team is comprised of senior-level technical and functional experts who have the experience and skill to take on your toughest challenges. Our services are rooted in systems thinking and reach across the institution—from Student Services to Human Resources to Finance to Academic Services—to remove obstacles standing in the way of success. We pride ourselves on the collaborative partnerships we form with our clients, and we value the opportunity to work alongside your team to implement change, achieve transformational results, and ensure lasting success. Dedicated exclusively to higher education, CampusWorks’ capabilities include: - Academic services - Accreditation and compliance - Assessments - Business process optimization - Cybersecurity - Enterprise resource planning (ERP) support - IT leadership - Network and infrastructure services - Project management - Shared services and collaborative services - Staff augmentation - Strategic planning Learn more at campusworksinc.com
