Resort Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Experience elevated luxury at Maui's most glamorous oceanfront resort. Celebrate the wonders of Maui in our open-air beachfront Resort – and allow our team to pamper you in the spirit of Aloha. Inhale the fragrance of plumeria as you dip into our adults-only infinity pool. Or set out to explore the island; we’ll customize each step of your journey, then welcome you back to unwind in the most spacious accommodations on the island.

Unique Hotel Elements: High volume & high ADR resort all year long, with a mix of nearly 80% leisure business.  Significant proportion of loyal repeat guests, unique high-impact inventory suite program, and one of a kind Club Floor.  5 restaurants (1 leased), complex Pool & Beach operations, large established Spa / Wellness / Retail operations.  The property is currently undergoing a multi-year, $130 million capital renovation.

View of Needs

• Proven operator with recent experience in a high-performing property within a key U.S gateway or feeder market(eg LA, SF, NYC, Chicago) and preferred resort experience.

• Values-driven leader who ‘starts with the heart’ and protects the spirit of aloha.

• Effective at leading large, tenured teams in high-volume environments while driving quality.

• Experience with proven results in capital management, currently undergoing resort-wide renovation in excess of $130M. 

• Proven results in guest experience, driving quality and innovation in a Forbes 5-star environment

• Ability to integrate and collaborate with a senior PC team and drive employee engagement

• Adept at supporting the RVP/GM with strategic responsiveness and critical thinking.

• A thoughtful leader, in tune with the latest industry trends with the ability to innovate and drive the guest experience.

• Ability to actively build relationships within the local community

Leadership Requirements

General

• Culture carrier; ability to not only drive FS culture but also understand and embrace local culture and the spirit of aloha.

• Innovative thinking that drives high-touch and world-class capital projects.

• Strong ability to drive margins, manage labor and expenses while exceeding guest experience metrics. 

People

• Ability to effectively coach and manage tenured employees

• Ability to motivate and inspire millennials.

• Ability to navigate a non-union culture with sensitivity to outside influences. 

• Exceptional personal presence with employees and guests; highly engaged in day-to-day operation.

• Exhibits a composed and consistent demeanor at all times – emotional maturity.

• To become an Aloha Ambassador – a people person embracing local culture.

Product

• Great guest engagement.

• An eye for detail.

• Proven track record of improving Qualtrics, Forbes, and LQA. The resort has held a Forbes 5-star rating for 18 years.

• A demonstrated ability to be creative and innovative in their approach to product and service.

• Stylish with experience and an eye for design.

Profit

• The ability to manage through controlling operating & labor expenses without compromising guest and employee experience.

• A demonstrated skill to interpret and analyze financial reports and take necessary actions.

• Takes initiative and reacts quickly to a changing business environment.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf