Resolution Services Consultant

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance. 
 
TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR. 

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles. 

Job Summary

The Resolution Services team will be responsible for the day-to-day operations supporting processes and customer service delivery. You will work closely with the Resolution Services management team to plan and oversee various tasks and deliverables required to meet committed timelines. Working on less complex escalations, and applying effective project management principles, processes, and tools will be critical to their success. You will participate on cross-functional teams of Resolution Consultants to deliver on the customer resolutions. The candidate will need to understand customer, internal business and technical requirements and translate this into reporting and deliverables and customer resolutions. You will need to possess strong communication skills with internal and external stakeholders. This role will also assist Senior and Lead Consultants with complex escalations as well as handle administrative functions of the department. The Resolution Consultant will interact with other TriNet departments for cross-team coordination and task execution. They must have strong organizational skills, and excellent written and verbal communication skills. We are looking for someone who thrives in an evolving environment, brings an enthusiastic, collaborative, and fun attitude, and delights in getting stuff done in efforts of providing an excellent customer experience.

Essential Duties/Responsibilities

• Closely work with internal and external stakeholders to ensure that solutions meet the expectation and can scale for future needs

 • Be cognizant of customer risk and coordinate solution options for issues 

• Support customer meetings and discussions related to escalations

• Triage reported issues from customers and Customer Experience colleagues

• Other projects and responsibilities may be added at the Manager’s discretion.

Job Requirements/Qualifications

Education

• Requires a minimum of 2-3 years of related experience with a Bachelor’s degree; or 1 year and a Master’s degree; or a PhD without experience; or equivalent work experience.

Training Requirements (licenses, programs, or certificates)

• PMP or related certifications preferred 

• Six Sigma Certification preferred

Experience

• Requires a minimum of 2-3 years of related experience dependent on level of higher education; see above.

Other Knowledge, Skills and Abilities

• Excellent verbal and written communication skills 

• Ability to communicate with employees at all levels of the organization 

• Strong knowledge and understanding of both state and federal employment laws 

• Excellent interpersonal skills 

• Excellent presentation and facilitation skills 

• A demonstrated commitment to high professional ethical standards and a diverse workplace 

• Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities 

• Proficient in Microsoft Office Suite

• PEO Industry experience is preferred 

• The person in this role should be detail oriented, with an ability to problem solve without getting flustered. 

• Prior project management, and customer service experience preferred 

• Ability to define and execute a streamlined process using both human interaction as well as system automation capabilities 

• Ability to influence other teams to collaborate towards an end goal 

• Ability to handle multiple tasks concurrently with competing deadlines 

• Excellent problem-solving skills and hands on experience in deriving actionable business resolutions through effective analysis of facts of internal and external processes 

• Ability to interact with a variety of technical and non-technical team members 

• Ability to produce robust solutions to business problems with little direction or guidance 

• Ability to handle moderately complex projects involving integration with several systems

Work Environment

• Work in clean, pleasant, and comfortable office setting 

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The preferred location for this role is Atlanta, GA, and the salary range for this location is $57,800.00 to $98,200.00. All qualified external applicants will be considered for an in-office role, based in Atlanta.  All qualified internal candidates are encouraged to apply and consider relocation to Atlanta and may be considered for remote hire at the company’s discretion. The candidate’s final salary offer will be based on the candidate’s skills, education, work location and experience. 

A candidate’s compensation may also include bonuses consistent with TriNet’s corporate bonus plan. 

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity. 

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [email protected] to request such an accommodation.