It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Service Credit Union is seeking a Resolution & Recovery Representative who will provide both member and back-office support in a fast-paced environment that includes both incoming and outgoing correspondence via phone, email, and mail. The R&R Rep will be responsible for an assigned queue of delinquent accounts in which they will work cooperatively with the members to find long-term solutions to their financial difficulties and prevent charge-off/maintain loss levels for the organization.
Pay: Starting at $23.67. Negotiable with experience
Hours: Monday - Friday 8:30a.m.-5:00-p.m; Hybrid: Required three days in office
Location: Rochester, NH - Service Credit Union Operations Center
Benefits Include:
- Great health and dental benefits starting day one!
- PTO, long-term disability, and paid holidays.
- 401k with 8% company contribution after one year of employment.
- Paid leave policy after 12 consecutive months of employment.
- Free confidential mental health support program with Talkspace
- Free identify theft protection through IdentityForce
- Tuition reimbursement.
- Training and career growth opportunities.
A Day in the Life:
- Maintain assigned queue according to the production goals established by the representative’s experience and tenure.
- Develop strong skip tracing skills using a variety of resources to locate members.
- Work cooperatively with members to assist them through times of financial difficulty.
- Review and analyze member situations to determine if and what type of loan modification program might be appropriate and guide them through the process until complete.
- Review and processing of consumer credit counseling contracts
- Assist members through repossession process and make evaluations and recommendations on redemption requirements.
- Perform and attempt recovery of debts in compliance with FDCPA and other applicable laws.
Experience and Qualifications:
- Excellent interpersonal, presentation and organizational skills.
- Detail oriented with basic understanding of math and money.
- Ability to communicate clearly and effectively verbally and in writing.
- Ability to work independently in a team environment.
- Proficient with Excel, Microsoft Outlook, Word, Power point, and various web-based applications required.
- HS Diploma or equivalent
- Previous collection and/or call center experience preferred
Similar Jobs
What We Do
Service Credit Union is a not-for-profit, member-owned financial cooperative with 50 branch locations in New Hampshire, Massachusetts, North Dakota and Germany. Our mission is to do what is right for our members to improve financial well-being, support the communities we serve and create value and enduring relationships.
