Resilience & Testing Lead

*EXPERIENCE MANAGING SENIOR STAKEHOLDERS IN A FAST PACED, DYNAMIC, CUSTOMER SERVICE ENVIRIONMENT REQUIRED*

Location: London

Contract Type: Permanent

Work Pattern: Full Time and Hybrid (2/3 days a week in London)

About The Role

If you flourish in fast paced, dynamic environments where you can shape solutions, influence outcomes AND genuinely want to help others then this is the perfect role for you. We are looking for someone that can lead our testing and exercising programmes, working within our Security & Resilience team. Attention to detail as well as excellent interpersonal and stakeholder management skills will be vital in order to help the team build our ‘Resilience by Design’ offering whilst driving some of our key forward-looking initiatives.

MS Amlin is part of a global top-10 insurance group, MS&AD. We’re made up of four distinct businesses covering Global Reinsurance, Lloyds Franchise, Local Specialty Insurer, and Business Services
 

MS Amlin Business Services (MS ABS) supports our entire organisation through IT, Cyber, Procurement, Legal, HR, Facilities Management, and Finance. Our vision is to be a trusted partner and solution provider of choice.

What You’ll Spend Your Time Doing

While there is rarely a ‘typical’ day within this role, here’s a snapshot of some of the key parts of the role – you will be expected to:

Testing & Exercising

• Lead the design and execution of business resilience testing and exercising across the organisation, spanning cyber security, crisis response, disaster recovery, and business continuity.
• Develop and maintain a scenario testing roadmap, ensuring alignment with regulatory expectations and internal priorities.
• Maintain a central scenario library and document exercise rationale for transparency and repeatability.
• Oversee post-exercise reporting and ensure lessons learned are tracked, owned, and embedded into resilience processes.

Business Resilience Development

• Support the development, enhancement, and governance of incident and crisis management frameworks aligned with regulatory and organisational requirements.
• Ensure resilience policies, playbooks, and methodologies are regularly updated to reflect lessons learned, best practices, and emerging risks.
• Take ownership of the organisation’s emergency communications platform, ensuring availability, staff training, and operational readiness.
• Promote resilience awareness across teams and functions, ensuring clear roles and responsibilities during incidents and crises.

Resilience Monitoring & Continuous Improvement

• Implement and maintain effective resilience monitoring processes, including dependency mapping and vulnerability management oversight.
• Pursue continuous improvement by integrating feedback and observations from incidents, audits, and regulatory reviews.
• Provide subject matter expertise for resilience-related elements of regulatory submissions, audits, and reporting.
• Report risks associated with resilience to the GRC team.

You’re Going To Enjoy This Job If You…

• Have a strategic mind-set that captures longer-term planning whilst not losing sight of interim deliverables.
• Love being organised whilst also having lots of different priorities and being able to balance them.
• Thrive on a challenge and have the necessary patience and communication skills to break down barriers and foster greater alignment.
• Have a passion for personal and professional development for yourself and your colleagues
• Like working in an environment of accountability, constructive challenge and continual improvement

What We Need From You                     

Essential

• Strong knowledge of operational resilience, crisis management, disaster recovery, and business continuity frameworks.
• Familiarity with UK regulatory requirements for operational resilience (e.g., FCA, PRA guidance).
• Experience in planning and delivering resilience exercises, tests, and simulations.
• Strong communication and stakeholder engagement skills across technical and non-technical audiences.
• Ability to coordinate across multiple teams and manage cross-functional projects.
• Analytical mindset with the ability to capture, assess, and embed lessons learned.

Desirable

• Professional certification in business continuity or resilience (e.g., BCI, ISO 22301).
• Experience working in regulated financial services.
• Knowledge of cyber resilience frameworks and integration with wider organisational resilience.
• Familiarity with incident response tools, emergency communications platforms, and resilience monitoring technologies.