Join us as a Resilience & Continuity Services Manager, Commercial & Institutional
- In this specialist role, you'll have primary responsibility for managing the NatWest Markets (NWM) Incident Management Framework, providing central coordination for escalated issues and expert guidance to ensure NWM is appropriately prepared for and effectively responds to incidents.
- You'll build and manage relationships with key stakeholders to maximise the effectiveness of the role and make sure incident preparedness and resilience are key considerations for all colleagues.
- You'll gain valuable exposure and hone your expertise as you advance your career in this challenging role
What you'll do
In this role, you'll be managing the NWM Incident Management Framework and representing incident management governance before, during and after incidents. You'll help coordinate an effective response and manage the delivery of post-incident enhancement activity.
Additionally, you'll be:
- Representing incident management at policy governance forums and ensuring effective dissemination of communications relating to incident management plans and lessons learned
- Applying your knowledge of incident management and resilience principles, best practice processes and controls to support a timely and effective response
- Supporting business resilience by managing regular incident management exercises, invocation testing and other appropriate methods
- Working with the business and technology to make sure that incident management plans and playbooks are implemented and maintained effectively, with post-incident actions tracked through to closure
The skills you'll need
To take on this role, you'll need practical experience of incident management, together with an understanding of operational resilience disciplines and regulatory expectations, as well as experience of Markets trading environments and a sound understanding of investment and wholesale banking operations.
Additionally, you'll demonstrate:
- Experience of working with wider business and technology teams to coordinate responses to complex or high-impact incidents
- The ability to work on your own initiative to deliver optimum business solutions
- Excellent attention to detail
- Working knowledge of Excel, Word and PowerPoint to support critical MI production
- Excellent written and verbal communication skills, with the confidence to engage senior stakeholders during time-critical situations
Hours
35Job Posting Closing Date:
23/10/2026Ways of Working:HybridSkills Required
- Practical experience of incident management
- Understanding of operational resilience disciplines and regulatory expectations
- Experience of Markets trading environments
- Understanding of investment and wholesale banking operations
- Experience coordinating responses with business and technology teams during complex or high-impact incidents
- Ability to work independently and deliver effective business solutions
- Excellent attention to detail
- Working knowledge of Excel, Word, and PowerPoint for critical management information production
- Excellent written and verbal communication skills, including confidence engaging senior stakeholders during time-critical situations
NatWest Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NatWest Group and has not been reviewed or approved by NatWest Group.
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Flexible Benefits — A flexible ValueAccount structure with pension and benefit funding allows tailoring of health, protection, lifestyle, and savings options, with unused amounts typically paid as cash. This flexibility supports personalisation of coverage, particularly in Great Britain where the framework is most detailed.
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Retirement Support — Employer-funded pension contributions are provided on top of salary in Great Britain, alongside automatic retirement enrollment and share/save programs. This creates structured long‑term wealth support as part of total reward.
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Parental & Family Support — UK policies outline extended maternity, adoption and equal partner leave on full pay with a phased return, plus paid neonatal care leave. These provisions are positioned as market‑leading and complement broader flexibility resources.
NatWest Group Insights
What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence. One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025. We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
