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Manages various RESG services for both Cleveland and the 4th District including vendor contract services including food services, housekeeping, snow removal, and landscaping, RESG operational support services, District compliance and environmental, heath, and safety (EHS), transportation and logistics function, physical records management, mail, and central receiving. Ensures set-up of Bank events and meetings are executed as required in cooperation with other functional areas. Supervises the workflow, manpower and resources required to ensure premier customer service.
Essential Accountabilities
Provides oversight related to 4th District RESG vendor contract services. Manage performance to meet service expectations, ensure overall customer satisfaction and align service offerings to address customer needs effectively. Engage additional contractors and technical experts as necessary to service the properties in accordance with Bank standards and tenant lease requirements. Maintain frequent contact with key stakeholders focusing on improving delivery service and customer satisfaction. Ensure compliance with customer and performance standards and procedures, and measures and monitors progress to ensure targets are met. Develops and manages department staff to maximize effectiveness. Provides guidance to staff in carrying out daily activities; delegates assignments, monitors progress and takes corrective actions as necessary to ensure success; ensures employees have the appropriate tools and facilities to carry out their assignments. Provide support, oversite, and supervision for the following RESG services:
- Conference operations
- Transportation and logistics
- Mail and central receiving
- Physical records management
- Operational support services
Coordinates the 4th District RESG Initiatives. Environmental Health and Safety (EHS), 4D RESG policies and procedures. Establishes and ensures compliance with performance/control standards and procedures for both in-house and contracted services, and measures and monitors progress to ensure targets are met. Provides guidance on physical records storage, retention, and destruction; supports records and information requests as appropriate; engages outside services for use if necessary. Develops and administers data/information mapping.
- Performs other duties as assigned or requested.
Education and Experience
- Bachelor’s degree in business, Finance, Human Resources, Engineering / Technical or other degree with a minimum of 7 years of diverse professional work experience which may include 3+ years of supervisory responsibilities, or
- Master’s degree with a minimum of 5 years of diverse professional work experience which may include 1+ years of supervisory responsibilities
- Valid Driver’s License
Knowledge Area – Advanced Level
- Ability to perform independent research
- Knowledge of and the ability to work within/develop an agile work environment utilizing Scrum methodologies
- Knowledge of regulations, procedures and practices of a specific discipline (e.g., Accounting, Bank Examination, Budgeting, etc.)
- Microsoft Office (Access, Excel, Outlook, PowerPoint, Word, etc.)
- Project management
Skill Area – Advanced Level
- Analytical
- Presentation
- Problem solving
- Programming languages (e.g., .NET, JAVA, etc.)
- Public speaking
- Specialized operational/technical skills
- Verbal communication
- Written communication
Location: Cleveland, OH
The expected starting salary range for the RESG Operations Manager is between $111,400 and $139,200 annually. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and market data.
The Cleveland Fed offers benefits to support overall health and financial security. Learn more about our benefits here: https://www.clevelandfed.org/careers
The expected starting salary range for this position is between $20 and $23 hourly. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and market data.
Physical Demands and General Working Conditions
This is not necessarily an exhaustive list of all responsibilities, duties, standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, the Federal Reserve Bank of Cleveland reserves the right to revise this or any job description at any time.
Reasonable Accommodation Statement - The Federal Reserve Bank of Cleveland is committed to ensuring that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. To request a reasonable accommodation for any part of the employment process, please send an email to [email protected].
Bank’s Ethics Rules and Drug Testing:
As a condition of employment, Federal Reserve Bank of Cleveland employees must comply with the Bank’s ethics rules which generally prohibit employees, their spouses/domestic partners, and minor children from owning or controlling, directly or indirectly, any debt or equity interest in a depository institution or an affiliate of a depository institution. A "depository institution" means a bank, a trust company, or any institution that accepts deposits, including a bank chartered under the laws of a foreign country. In addition, employees (and their spouses/domestic partners, and minor children) may not own shares of mutual funds, unit investment trusts or ETFs that have a policy, as stated in the prospectus, of concentrating in the financial services industry and that have underlying investments in banks or other depository institutions. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting.
In addition, as a condition of employment, candidates must undergo a background check and will be tested for all controlled substances prohibited by federal law, to include marijuana, prior to hire and for certain safety sensitive positions during employment.
Always verify and apply to jobs on Federal Reserve System Careers or through verified Federal Reserve Bank social media channels
Full Time / Part TimeFull timeRegular / TemporaryRegularJob Exempt (Yes / No)YesJob CategoryFacilities/Real Estate Family GroupWork ShiftFirst (United States of America)The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.
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Skills Required
- Bachelor's degree (Business, Finance, HR, Engineering/Technical or other) with minimum 7 years diverse professional experience (or Master's with minimum 5 years)
- Supervisory experience (3+ years if Bachelor's route; 1+ year if Master's route)
- Valid Driver's License
- Experience managing vendor contracts and facilities/real estate services (food services, housekeeping, landscaping, snow removal)
- Knowledge of Environmental Health and Safety (EHS) regulations and compliance
- Experience with physical records management, retention, and destruction processes
- Microsoft Office proficiency (Access, Excel, Outlook, PowerPoint, Word)
- Project management skills and ability to develop/operate in an agile/Scrum environment
- Programming knowledge (e.g., .NET, Java)
- Strong analytical, problem solving, presentation, verbal and written communication skills
What We Do
This page is dedicated to Federal Reserve System career and employment related information only. Comments not pertaining to Fed recruiting will be removed. The Fed - Make a world of difference in the global economy OUR BANK has one of the most recognizable brands around the world. The Federal Reserve is the central bank of the United States—one of the world's most influential, trusted and prestigious financial organizations. The Federal Reserve is charged with the important mission of promoting a strong economy and a stable financial system and fulfills this responsibility by formulating national monetary policy, supervising and regulating banks and bank holding companies, and providing financial services for banks and the U.S. government. OUR PEOPLE are diverse in background and ideas, which allows for ongoing creativity and innovation. Ultimately, they are the ones who push our high-performance, exchange-driven culture forward. Why Our People Choose Us: Our reputation precedes us There will always be room for personal growth Our people are first You’ll find the right balance Your responsibilities will be meaningful We hope that you will be our future colleague. Find your preferred locations around the United States and explore the breadth of opportunity available at the Federal Reserve. Atlanta https://www.frbatlanta.org/ Boston http://www.bostonfed.org/ Chicago https://www.chicagofed.org/ Cleveland https://www.clevelandfed.org/ Dallas http://dallasfed.org/ Kansas City https://www.kansascityfed.org/ Minneapolis https://www.minneapolisfed.org/ New York http://www.newyorkfed.org/ Philadelphia https://www.philadelphiafed.org/ Richmond https://www.richmondfed.org/ San Francisco http://www.frbsf.org/ St. Louis https://www.stlouisfed.org/ Board http://www.federalreserve.gov/
