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ResponsibilitiesMV Transportation is seeking a Reservations Supervisor for proposed business to supervise a large Reservations department.
Successful candidate will:
- Assist with managing, counseling, training, and scheduling Reservations staff.
- Manage daily operations of the Reservations Department.
- Monitor performance management of Reservationists through coaching and documenting progressive discipline measures.
- Must have the ability to proficiently utilize a windows-based Reservation software system.
- Interact with clients and other providers and staff to ensure high-quality service delivery.
- Utilize Microsoft-based software to do a combination of data entry and analysis of business information; ensure performance benchmarks are met and completed within established deadlines; research and respond to customer complaints; maintain the highest standards of excellence in appearance and attitude.
Talent Requirements:
- Prior supervisory experience required; preferably within a call center environment.
- Ability to handle escalated client reservation issues.
- Able to work in a fast-paced environment.
- Excellent communication and decision-making skills.
- Excellent verbal and written communication skills.
- Experience GoTo Connect is a plus.
- Experience with RideCo for paratransit and On-Demand scheduling is a plus.
- Bilingual in Spanish is a plus.
- Experience using Language Line is a plus.
Starting pay rate: $24.45 - $28.77/hour
MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
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Skills Required
- Prior supervisory experience
- Ability to handle escalated client reservation issues
- Ability to work in a fast-paced environment
- Excellent communication and decision-making skills
- Excellent verbal and written communication skills
- Proficiency with Windows-based reservation software
- Experience in a call center environment
- Experience with GoTo Connect
- Experience with RideCo for paratransit and on-demand scheduling
- Bilingual Spanish proficiency
- Experience using Language Line
What We Do
MV Transportation is a privately owned passenger transportation company that provides public transit services across North America. Its offerings include paratransit, fixed-route, shuttle, and school bus transportation, with operations for more than 100 public transit agencies and private companies in the United States and Canada. For the Mid Mon Valley Transit Authority, MV operates fixed-route and commuter bus service connecting residents to work, school, healthcare, and Pittsburgh.
