About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
When Legends Come To Life
Since opening in 1962, The Ocean Club has welcomed the world’s most discerning guests to our five-mile stretch of natural white sand beach – framed by 35 acres of Versailles inspired lawns and gardens.
Discover the legendary chic of The Ocean Club, combining elevated Four Seasons service with laid-back Bahamian style – creating one of the most sought-after resort experiences in the Caribbean.
On a stretch of natural white sand beach, our resort offers 107 ultra-luxury accommodations, a Balinese-inspired spa, and dining by Michelin-starred chef Jean-Georges Vongerichten.
The Ocean Club has a treasured history serving generations of luxury travelers. Expansive lawns and towering coconut palms provide an enchanting backdrop to the pristine beaches of Paradise Island.
The Ocean Club offers a rich roster of activities including water sports such as snorkeling, sailing and wind-surfing along with land-based activities including world-class golf and tennis plus a relaxing spa.
The Role of a Reservations Manager
The Reservations Manager will play a leading role in generating revenue and managing the pre-arrival guest experience. Daily tasks will involve following sales strategies, listening and communicating effectively with Reservations Sales Agents and Group Rooms Coordinator and a wide range of callers, closing sales and monitoring the data input in the property management system. This position is also responsible for managing room blocks for large events, monitor billing arrangements, and handle room inventories.
Overview:
- Manage room inventory, reservations block assignment, availability controls and overbooking strategy in coordination with CRM.
- Execution of the Reservation Department’s policies and procedures and manage the daily operation, following Benchmark Standards.
- Maintain strong operational knowledge of all key technical systems: customer relationship, property management, chat, telephone, WRO interfaces, etc.
- Monitor group blocks pick-up in collaboration with the Events Department.
- Oversee rate and package code configuration following WRO Distribution Standards.
- Interview, train and schedule the team to optimize call conversion, minimize abandonment. Maintain strong destination knowledge and match labor standards. Set development plans and provide performance reviews.
- Supervise the profile management system (GOLDEN), it’s operational implementation and training adhering to Global Guest Recognition Guidelines set by WRO.
- Analyze call volume (ACD) reports including abandonment rate and take action as appropriate.
- Prepare needed commission payment backup to finance office
- Manage the reservations team incentive program and compile/publish monthly results by agent.
- Provide input for the weekly forecast
- Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
- Respond according to the crisis management plan to any resort emergency or safety situation.
- Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.
- Prepare and review month end reports for trends, opportunities and financial discrepancies.
- With PRD and Commercial Director optimize marketing opportunities on ACD/phone switch, email confirmations, prearrival and chat functions.
- Coach and develop team members to next step or leadership roles within the department.
- Create a cross training plan with Front Desk that creates bench strength for both departments.
What you bring:
- A minimum of 4-5 years' experience in Front Office/ Reservations management position desired.
- Requires working knowledge of Four Seasons services, policies or operations and generally learn on-the-job.
- Requires knowledge of the ability to operate computer equipment.
- Ability to read and speak English in a clear manner.
- Understanding of high-end luxury Hotel product.
- Knowledge of OPERA PMS an asset)
- Ability to work with third-party agencies, partners, and vendors.
Brand and Benefits:
- Four Seasons believes in offering the best to the best; check out some of our amazing benefits!
- Excellent Training and Development opportunities
- The opportunity to engage in a diverse and challenging work environment
- Complimentary and or Discounted Hotel Stays
- Competitive salary and excellent benefits package that includes: Medical, Dental and Vision
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
Schedule & Hours:
• This position requires flexibility in scheduling, with the ability to work on weekends and festive holidays.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdfSimilar Jobs
What We Do
Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.
To learn more about our career opportunities, visit fourseasons.com/careers.
For more information and reservations, visit fourseasons.com.
For the latest news, visit press.fourseasons.com and follow @FourSeasonsPR on Twitter.
