Reservations Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue – find the best of both big city adventure and a tropical getaway – arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It’s all set against the Miami skyline overlooking the city’s fashionable art, dining, and entertainment scenes just minutes from our doorstep.

Four Seasons Hotel Miami is looking for Reservations Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. Our employees have the opportunity to shape our guests experience by providing exceptional knowledge and service in support of our world-renowned organization.

Four Seasons Hotel Miami

Four Seasons Hotel Miami is an urban oasis nestled in the residential side of Brickell surrounded by Miami’s favorite neighborhoods. The Hotel offers a relaxing two-acre pool terrace, Equinox Fitness Center & Spa, multi-million dollar art collection, an award winning steakhouse - EDGE Steak & Bar, and connects guests to Miami’s most alluring and vibrant destinations recommended by in-house experts.

The Opportunity

• Ability to performs all functions of a reservation agent and train on functions as needed. 
• Be the first responder and support to agents. 
• Coach, guide, and counsel Reservations Agents to ensure they are aware or changes and modifications in offerings to our guests. 
• Model behavior of professional conduct with staff and guests 
• Be point of contact for departmental projects as well as all spokesperson for projects around the hotel that have a direct impact on the reservations team. 
• Provide effective and timely communication on all reservation's changes for the team and throughout the hotel. 
• Follow up with other departments on guests requests and concerns regarding their stay with us.  
• Train, elevate and motivate the team effectively to create a positive and productive work environment. 
• Participate in testing and performance reviews. 

Preferred Qualifications and Skills　

• Minimum of 3 years of CORE/ Reservations experience, with increasing leadership responsibilities.
•  Strong background in a luxury hotel environment; with experience in the Miami market.
• Strong leadership and analytical skills are required.
• Must be computer literate, knowledge of Word and Excel. 
• Must be able to work all shifts including weekends. 
• Must have excellent verbal and written skills. 
• Strong phone skills needed. 

Benefits Four Season Employees Enjoy

• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you master your craft.
• Inclusive and diverse employee engagement events all year-round.
• Exclusive discount and travel programs with Four Seasons

• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)
• And so much more!

About Us

• https://www.instagram.com/fsmiami/?hl=en
• https://www.instagram.com/edgemiami 
• https://www.fourseasons.com/miami

 Visa Requirements

US work authorization is required unless the candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L-1 visa sponsorship

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf