Reservations Coordinator

We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

Job Description

• Join an Iconic San Francisco Hotel

  The Clift Royal Sonesta San Francisco is seeking a service-oriented, detail-oriented Reservations Coordinator to join our team. As the first point of contact for many of our guests, you will play a vital role in delivering exceptional guest experiences while supporting hotel occupancy, revenue goals, and group business operations.

  If you thrive in a fast-paced hospitality environment, enjoy building relationships, and take pride in providing outstanding service, we'd love to hear from you.

  Essential Duties and Responsibilities
• Process individual and group room reservations via phone, email, online channels, and other booking platforms.
• Manage all aspects of group reservations, including contracts, room blocks, release procedures, guarantees, deposits, rooming lists, billing instructions, and communication of group details to internal departments.
• Build, maintain, and update group blocks and group rooming lists in the property management system.
• Enter and maintain accurate reservation records, including billing arrangements, commissions, guest history, special requests, and reservation notes.
• Verify reservation details, payment information, and guest preferences to ensure accuracy.
• Coordinate closely with Front Office, Sales, Revenue Management, and Housekeeping to ensure seamless guest arrivals and operational efficiency.
• Review daily arrivals, departures, VIP reservations, and special accommodations.
• Resolve reservation discrepancies and guest concerns promptly and professionally.
• Ensure compliance with hotel policies, procedures, and brand standards.
• Maintain the confidentiality of guest and company information.
• Qualifications
• Proficiency in Oracle Opera Cloud PMS is required.
• Experience using OTA extranets, including Expedia, Booking.com, and Priceline/Agoda, is required.
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
• High school diploma or equivalent required; hospitality-related education is preferred.
• Minimum one year of hotel reservations, front desk, guest services, or related hospitality experience preferred.
• Strong customer service, interpersonal, and communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
• Strong problem-solving skills and professional demeanor.
• Ability to work a flexible schedule, including weekends and holidays, as business needs require.
• Why You'll Love Working Here

  At The Clift Royal Sonesta San Francisco, we believe our people are our greatest asset. When you join our team, you'll become part of an iconic hotel known for exceptional hospitality, teamwork, and a culture that supports professional growth. Whether you're building your hospitality career or bringing years of experience, you'll find opportunities to learn, grow, and make a meaningful impact every day.

  This is a union position represented by Teamsters Local 856. Employment is governed by the terms and conditions of the applicable Collective Bargaining Agreement (CBA).

  Benefits Include
• Competitive compensation
• Comprehensive Medical, Dental, and Vision insurance
• Pension benefits through the Teamsters Local 856 Pension Fund
• Paid Time Off and Paid Holidays
• Employee hotel discounts at Sonesta properties nationwide
• Ongoing training, professional development, and opportunities for internal career advancement
• A supportive, inclusive, and collaborative workplace where every team member is valued

Additional Job Information/Anticipated

Pay Range

Hourly rate is from $35.55 to $37.5 follows contract requirements.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.