Reservations coordinator (EU work eligible)

Your Responsibilities:

• Ensuring high-quality, professional handling of reservations - from receipt and processing to preparing offers - in accordance with guests' requests and the hotel’s standards.
• Providing information, answering phone calls and emails, and coordinating incoming and outgoing communications.
• Handling telephone reservations in compliance with the hotel’s standards.
• Accurately entering reservations into the hotel’s property management system.
• Monitoring and verifying reservations received from online distribution channels.
• Informing relevant hotel departments about guests' special requests.
• Actively promoting and upselling higher-category rooms and other hotel services.
• Entering group rooming lists into the reservation system.

Requirements:

• Proven experience in hotel Reservations or Front Office departments.
• Experience working with a hotel property management system (Opera or Fidelio).
• Excellent written and verbal proficiency in Latvian and English (for communication with international guests).
• Strong communication and interpersonal skills.
• Proficient computer literacy.
• A strong sense of responsibility, focus, and sharp attention to detail.
• A degree or coursework in hospitality or the humanities will be considered an advantage.

We offer:

• Balanced and free catering in colleague restaurant "Backstage22"
• Numerous employee events
• Occupational health insurance after successful completion of the probation
• Diverse creative opportunities
• Human and honest working environment
• Long-standing experience in what we do
• Healthy mix of tradition & modernity
• Multifaceted further development and training opportunities
• International career prospects and development opportunities
• Special rates for stays at Kempinski hotels worldwide

About
Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.