Reservations and Systems Analyst
Location – Birmingham (Hybrid)
Salary – Up to £37,000
At CrossCountry, we’re on a mission to evolve rail travel. As our new Reservations and Systems Analyst, you’ll play a key role in shaping the future of travel by supporting in the implementation and maintenance of a 6-month booking horizon within the reservation system, allowing customers to book further in advance to enhance the customer experience while driving sustainable business growth.
Reservations and Systems Analyst
As Reservations and Systems Analyst, you’ll be at the forefront of our commercial strategy—playing a vital role in growing and enhancing passenger journeys that drive sustainable business growth. This is your opportunity to make a tangible impact with a real influence.
What you’ll be doing:
Supporting with the implementation and maintenance of a 6-month booking horizon within the reservation system.
Provide support for management of all aspects of the reservation system, including ensuring all train management is completed to the highest standard through ensuring that all data inputs and outputs are accurate.
Work with the Revenue Management Team to review and refine dashboards and analytical queries.
Consult with system suppliers to answer questions and documenting these answers to improve wider team knowledge and maintain own subject matter expert status.
Work with system suppliers to scope relevant improvements, alongside the Revenue Growth Manager and the Revenue Management Systems Manager.
What we’re looking for:
Essential:
A dynamic and positive individual with the enthusiasm for getting to grips with complex issues.
Able to apply analytical skills to the rail business environment.
Excellent communicator and ability to work alone or as part of a team.
Ability to work to tight deadlines.
Data-driven mindset with strong analytical and reporting skills.
Good understanding of Microsoft Excel.
Desirable:
Good understanding of revenue management concepts, theories and techniques
Knowledge of the S3 Reservation System
Knowledge of SQL
Experience using Power BI and/or Microsoft Fabric
Knowledge of the CrossCountry business and the wider rail industry
Employee benefits:
Hybrid working arrangement
Employee Assistance Programme
Free Rail Travel on all CrossCountry and Arriva owned train companies.
Discounted travel on UK and European trains.
Pension Scheme
Cycle to Work Scheme
We believe in the power of diversity and inclusion and are committed to building a workforce that reflects the varied backgrounds, experiences, and perspectives of our society. Your unique talents are welcomed here, and we encourage applications from all backgrounds.
Closing date for applications: 22nd September 2026
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Skills Required
- Dynamic and positive attitude with enthusiasm for addressing complex issues
- Ability to apply analytical skills in a rail business environment
- Excellent communication skills
- Ability to work independently and as part of a team
- Ability to work to tight deadlines
- Data-driven mindset with strong analytical and reporting skills
- Good understanding of Microsoft Excel
- Good understanding of revenue management concepts, theories, and techniques
- Knowledge of the S3 Reservation System
- Knowledge of SQL
- Experience using Power BI and/or Microsoft Fabric
- Knowledge of the CrossCountry business and wider rail industry
What We Do
Arriva is a leading passenger transport operator in Europe, delivering approximately 1.5 billion passenger journeys annually. The company operates across 11 European countries, providing a diverse range of services including local buses, inter-urban commuter coaches, and regional and national train services. Arriva is dedicated to connecting people safely, reliably, and sustainably through its extensive public transport network.
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