The Role
The Research Service Administrator conducts data research and verification, ensuring accuracy across several processes, while supporting global clients and adhering to guidelines.
Summary Generated by Built In
When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.
The Research Service Administrator is responsible for validating and verifying information through in-depth research, cross-referencing documents and online sources, and completing comprehensive quality checks to ensure accuracy and compliance. This role supports end-to-end verification workflows, including supplier portal updates, backend documentation, and inbound/outbound stakeholder communication, while adhering to internal and client-specific verification standards. Success in this position requires strong attention to detail, clear communication skills, and flexibility to support global operations across rotational shifts and time zones.
Responsibilities
- Conduct in-depth research on provided data and verify the accuracy and completeness of provided information.
- Cross-reference data with available documents, online portals, and search engines.
- Perform comprehensive checks before submitting cases to avoid errors or duplicates to ensure high-quality validation and adherence to verification standards.
- Follow internal and client-specific verification guidelines.
- Accurately submit verified information on the supplier portal and maintain proper documentation.
- Work across three backend processes one blend (calling + backend) process and adapt to different workflows as required.
- Be flexible to work in rotational shifts and support global clients across various time zones.
- Conduct research to verify country-specific information and comply with regulations.
- Handle inbound and outbound calls for verification purposes and communicate with stakeholders.
- Ensure accurate documentation and seamless integration of verification results into backend systems.
- Document all call findings accurately and ensure seamless backend integration.
Skills
- Good Communication skills
- Quick learner
- Open to working in rotational shifts
Qualifications
- Minimum HSC or equivalent qualification
- Minimum 3 year of working experience
The Accurate Way:
We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave.
Take ownership.
Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.
Be open.
Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.
Stay curious.
Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.
Work as one.
Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.
About Accurate Background:
Accurate Background’s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe.
Special Notice:
Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact [email protected].
- Please be advised that all legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts.
- Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format.
- Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.
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The Company
What We Do
Accurate Background’s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background empowers organizations of all sizes with the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe.
We offer scalability while maintaining our commitment to integrity, accuracy and timely results and will give you the tools to make safer hiring decisions through comprehensive reports, interactive compliance services, and intuitive, easy-to-use technology.
