Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
Uniphore is building the world’s best-in-class Business AI platform to enable business users to leverage the advances of artificial intelligence to solve problems in their specific business processes. Uniphore provides a composable, sovereign, and secure solution to business users, and drives AI adoption in organizations with innovative solutions to building, serving, and optimizing these AI solutions.
Location: Palo Alto, CA
You will be working on developing new foundational machine learning technology behind a category-defining product – Business AI will democratize the benefits of cutting-edge machine intelligence at scale to more customers. If you are ready to take on the challenge of building the foundation model that enables a wide suite of capabilities around AI agent optimization, training of small and efficient foundation models, human-AI interaction, and agentic evaluation, etc., come join us!
Responsibilities
You will be working on a challenging research project on a topic at the intersection of your research interests and Uniphore’s business interest
You will work closely with Uniphore research scientists, other research interns, as well as Uniphore machine learning engineers to define the problem and develop solutions
The ideal outcome of your internship project is either a research paper submitted to top-tier conferences or journals, or a standalone system that demonstrates improvements in key research engineering tasks
We're Eager to Work with
Those who want to join our mission to democratize AI to more business users.
Individuals with an unwavering customer focus, committed to crafting experiences that delight.
Those who embrace excellence and consistently deliver top-tier work.
Innovators who thrive on creative thinking and daring to tread new paths.
Owners at heart, ready to take responsibility and drive results.
Individuals of the highest integrity, who foster trust and honesty.
Minimum Qualifications
Strong algorithm, data structure and coding skills
Strong with Python, SQL, and ML fundamentals
Enrolled in a PhD or Master’s degree program in Computer Science, Machine Learning, Operations Research, Statistics, or related fields
Experience in designing experiments and statistical analysis of results
Experience in implementing algorithms using toolkits and self-developed code
Preferred Qualifications
Demonstrated track record of excellence (e.g., publications at top-tier peer-reviewed conferences or journals) and desire to grow
Strong communication skills, verbal and written
Experience at fast-growing companies or startups, or working in an agile environment
Hiring Range:
The specific rate will depend on the successful candidate's qualifications and prior experience.
In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.
Location preference:
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
Top Skills
What We Do
Uniphore is the global leader in Conversational Service Automation (CSA), which combines the power of artificial intelligence, automation technology and machine learning. Uniphore is disrupting an outdated customer service model and bridging the gap between humans and machines by focusing on conversations. We make it possible for every voice, on every call, to be truly heard.
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