Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The mission of the Office of Clinical Research (OCR) Center for Clinical Investigation (CCI) is to strengthen the culture for clinical research at the Brigham and Women’s Hospital and across Mass General Brigham, by building services helpful to clinical investigators and facilitating the success of individual investigators.Working very independently and under very general supervision from a manager, provides support to clinical research studies. May be responsible for the following activities: making independent judgment of study related visits on the outpatient floors, advising study teams of the implementation of the research visits, scheduling potential participants for clinical trials, maintaining and updating data generated by the study, and overseeing the work of more entry level staff.
Under supervision of the CCI Outpatient Manager, the Research Program Coordinator is responsible for overseeing the scheduling, tracking, and collection of data for research subjects in the CCI outpatient units, maintaining unit readiness for visits, optimizing CCI resources in support of visits, and assisting as needed on special CCI projects.
Qualifications
Principal Duties And Responsibilities
- Greet outpatient research subjects at CCI locations, check subjects in and out, notify investigators/study that subjects have arrived, and facilitate visit to ensure quality and a positive experience.
- Collect subject information at the time of check in and update subject record.
- Prepare patients for their visit, examination, procedure, and/or treatment in accordance with established procedures. As instructed, document the reason for the visit based on information received from the patient. Use recognized and accurate medical terminology and abbreviations in all documentation.
- Understand, respect and demonstrate patient confidentiality in all endeavors. Understand the legal ramifications of violating any component of patient confidentiality. Understand and demonstrate the protocol and related procedures for the release of patient information.
- Maintain outpatient rooms and ensure that necessary supplies/linens are available for all research studies.
- Assist in monitoring relevant expiration dates and established maintenance schedules.
- Assist in maintaining medical supply inventories, including monitoring relevant expiration dates.
- Order all administrative and processing supplies for the outpatient units. Track all supplies and ensure stocking is adequate and consistent.
- Perform receptionist, clerical and other functions as needed to support the efficient operation of the practice, unless such duties are specifically prohibited or by any relevant statue or regulation or unless such duties require other certification or training which has not been achieved.
- All other projects and assists with other administrative and research operational duties on an as needed basis, in a manner consistent with BWH etiquette.
- In conjunction with the CCI Administrators, continuously assess and improve the efficiency of systems and processes.
- Maintain a current knowledge of Federal (HIPPA, GCP, FDA, etc) State, and Hospital Laws, Regulations, and guidelines governing human subject research: attends educational and professional seminars.
- Assure Compliance with BWH/MGB, JCAHO, NCRR, OSHA, DPH, and state and federal regulations.
- Assist in the compilation and preparation of data as requested from internal and external constituents.
- Verify check in and out times.
- Support census activities.
- As assigned, assist in the creation of monthly reports of usage at the CCI’s Inpatient and Outpatients Units.
- Work with CCI groups to complete all reporting requirements related to the Harvard Clinical and Translational Science Center.
- Backup to receive outpatient research scheduling requests via e-mail and schedule subjects appropriately, based on the availability of rooms at the CCI Research Outpatient Centers
- Assist inpatient scheduling activities including monitoring requests via e-mail; tracking progress and assisting CCI Nurse Manager or inpatient unit coordinator to facilitate the process.
- Provide scheduling support to the Tower 9AB Research Unit Coordinator, as needed.
- Communicate with study teams and CCI administration regarding scheduling discrepancies and issues.
- Respond to all visit requests within 24 hours
- Undertake special projects assigned.
Education
High School Diploma or Equivalent required and Associate's Degree Related Field of Study preferred
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
Administrative or program support experience. 0-1 year required
Relevant experience in academic health center is preferred
Knowledge of and experience with research related activities preferred.
Knowledge and Skills
- Ability to prioritize, delegate, and manage multiple projects and responsibilities simultaneously.
- Basic financial/accounting skills.
- Strong oral and written communication skills.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$19.81 - $28.30/HourlyGrade
3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Skills Required
- High School Diploma or Equivalent required
- Administrative or program support experience
- Relevant experience in academic health center
- Knowledge of research related activities
What We Do
Mass General Brigham is an integrated academic health care system, uniting great minds to solve the hardest problems in medicine for our communities and the world. Mass General Brigham connects a full continuum of care across a system of academic medical centers, community and specialty hospitals, a health insurance plan, physician networks, community health centers, home care, and long-term care services. Mass General Brigham is a nonprofit organization that is committed to patient care, research, teaching, and service to the community. In addition, Mass General Brigham is one of the nation’s leading biomedical research organizations and a principal teaching affiliate of Harvard Medical School.
