The Role
Coordinates global research operations, including article publication, content management, vulnerability disclosure tracking, collaboration administration, knowledge management, reporting, and commercial research tracking. Maintains accurate records, research systems, inventories, and publication workflows while supporting distributed teams. Identifies process improvements, reduces manual effort, and provides clear status updates to technical and non-technical stakeholders.
Summary Generated by Built In
Position Title: Research Operations Manager
Location: Taguig City, Metro Manila – 2 days per week onsite
Role Purpose
The Research Operations Manager enables Global Research to operate efficiently, consistently, and at scale. The role provides the operational backbone for research publication, disclosure tracking, collaboration administration, knowledge management, and reporting. It ensures research outputs are published accurately and on time, internal systems stay current, and key activities across authors, articles, tools, disclosures, conferences and commercial research are captured in a structured and reusable way.
Key Responsibilities
Summary
· Coordinate the staging and publication of research articles, including checking formatting, correcting issues, ensuring image names are unique, and ensuring PDFs follow NCC naming conventions.
· Fix and update existing research articles in the Content Management Systems to maintain quality, accuracy, and consistency.
· Track the progress of vulnerabilities disclosed to vendors and maintain visibility of status, follow-up actions, and key dates.
· Maintain the master running list of articles, tools, conference talks, public reports and authors that feed into the Annual Research Report.
· Update research collaboration spaces such as SharePoint, Jira, and internal wiki pages with new links, policies, templates, and reference material.
· Support administration of academic collaborations, including coordination, documentation, and tracking of agreed actions and deliverables.
· Capture and track commercial research activity so that leadership has clear visibility of pipeline, progress, outputs, and dependencies.
· Identify opportunities to improve operational workflows, reduce manual effort, and improve consistency across research processes.
Skills, Knowledge & Expertise
What we are looking for in you
Essential
· Strong operational coordination and administration skills in a content, research, publishing, or project support environment.
· Ability to manage multiple workstreams, maintain accurate records, and keep detail-heavy processes on track.
· Experience using collaboration and workflow tools such as SharePoint, Jira, wiki platforms, document repositories, and Content Management Systems.
· Ability to review and correct content for accuracy, completeness, naming consistency, and publication readiness.
· Ability to present complex information clearly in trackers, summaries, meeting notes, and status updates for technical and non-technical stakeholders.
· Strong organisational skills, sound judgement, and a proactive approach to following through on actions.
· Comfortable working with globally distributed teams and coordinating across different time zones.
Desired
· Familiarity with vulnerability disclosure processes, technical publications, or research environments.
· Experience supporting academic partnerships, conference submissions, or external collaboration activities.
· Experience maintaining structured datasets or inventories that support reporting and annual publications.
· Interest in process improvement, workflow documentation, and operational governance.
Function Overview:
Global Research is responsible for producing independent, world-class cybersecurity research across emerging technologies, cloud, AI, hardware, critical systems, and offensive security. The function creates public reports, technical advisories, open-source tools, conference talks, and thought leadership that support NCC Group's market position and client conversations.
This role sits within the Global Research function and supports the smooth running of research operations, publication workflows, knowledge management, and reporting activities across a distributed team
Ways of working
· Focusing on Clients and Customers.
· Working as One NCC.
· Always Learning.
· Being Inclusive and Respectful.
· Delivering Brilliantly.
Our company
At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams' partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks.
Our colleagues are our greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support.
Come join us?
Job Benefits
What do we offer in return?
We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits:
· Transportation and rice allowances
· Night differential, overtime pay and holiday pay
· 13th‑month pay and performance‑based bonus plan
· Day‑1 HMO healthcare coverage for you and dependents
· Outpatient medicine reimbursement
· Group life insurance, accidental death & disability cover
· Employee Assistance Program (EAP) with 24/7 confidential counselling
· Generous vacation and sick leave, available from Day 1
· Special Time Off: Take time off for those big moments in life, like getting married/civil ceremony, becoming a grandparent, and welcoming home a new pet.
· Company share plan & Sharesave scheme allowing discounted share purchase through monthly savings
So, what’s next?
If this sounds like the right opportunity for you, then we would love to hear from you! Click on apply to this job to send us your CV and cover letter and the relevant member of our global talent team will be in touch with you. Alternatively send your details to [email protected] .
About
We assess, develop and manage cyber threats across our increasingly connected society. We advise global technology, manufacturers, financial institutions, critical national infrastructure providers, retailers and governments on the best way to keep businesses, software and personal data safe.With our knowledge, experience and global footprint, we are best placed to help businesses identify, assess, mitigate & respond to the risks they face.We are passionate about making the Internet safer and revolutionising the way in which organisations think about cyber security.Headquartered in Manchester, UK, with over 35 offices across the world, NCC Group employs more than 2,000 people and is a trusted advisor to 15,000 clients worldwide.
Skills Required
- Strong operational coordination and administration skills in a content, research, publishing, or project support environment
- Ability to manage multiple workstreams, maintain accurate records, and keep detail-heavy processes on track
- Experience using SharePoint, Jira, wiki platforms, document repositories, and content management systems
- Ability to review and correct content for accuracy, completeness, naming consistency, and publication readiness
- Ability to present complex information clearly in trackers, summaries, meeting notes, and status updates
- Strong organisational skills, sound judgement, and a proactive approach to following through on actions
- Comfort working with globally distributed teams and coordinating across different time zones
- Familiarity with vulnerability disclosure processes, technical publications, or research environments
- Experience supporting academic partnerships, conference submissions, or external collaboration activities
- Experience maintaining structured datasets or inventories supporting reporting and annual publications
- Interest in process improvement, workflow documentation, and operational governance
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The Company
What We Do
NCC Group is a global cyber security and resilience company that helps organizations manage risk, strengthen resilience, and build trust. They provide services in cyber security consulting, managed services, technical assurance, and software escrow.
