RESPONSIBILITES:
- Conduct participant onboarding upon lab arrival including greeting participants, answering questions, enforcing policies (e.g. late arrival, phone use), and informed consent
- Help manage participant communications through email and SMS
- Conduct community outreach to support participant panel development including researching local organizations, identifying relevant points of contact, and opening communications
- Conduct a range of administrative and logistical tasks to support new studies that come into the lab such as device management, participant compensation, survey distribution, or data entry
- Collaborate on Research Operations projects aimed at improving efficiency, and contribute ideas that enhance team workflows, participant experience, and the scalability of operations
- Track success metrics for ReOps projects you own
- Strong organizational skills and ability to create documentation for ReOps initiatives
QUALIFICATIONS:
- Experience related to customer service, hospitality, or other “front of house” roles
- Experience communicating with study participants in person, via email, and through SMS
- Strong attention to detail and able to stay organized in a fast-paced environment
- Comfort learning and using technical tools, including but not limited to Google Sheets, internal platforms, and third-party systems
- Interest in analytics, interpreting data, and using reports to identify trends to inform process improvements
- Strong interpersonal communication skills
- Bachelor's Degree or above in any relevant field
What the Team is Saying
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What We Do
At WHOOP, we’re on a mission to unlock human performance. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. Our wearable device and performance optimization platform has been adopted by many of the world's greatest athletes and consumers alike.
Why Work With Us
At WHOOP, we’re focused on building an inclusive and equitable team with a strong sense of belonging for everyone—increasing representation in every way as our team grows. We believe that our differences are our source of strength—so much so it’s one of our core values.
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WHOOP Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
