The Role
Support UX Research by managing end-to-end participant recruitment (sourcing, screening, NDAs, scheduling, incentives), migrate and organize the research repository to Dovetail, liaise between research teams and Legal/Policy, manage vendors and budgets, create recruitment resources, and identify process improvements using Agile and design thinking.
Summary Generated by Built In
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.
WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!
ABOUT THE ROLE
We are looking for a Research Operations Associate to support a UX Research team by managing end-to-end participant recruitment for research studies, with a strong focus on B2B employer participants across sourcing, screening, scheduling, NDAs, and incentive payments. You will lead the migration of the UX research repository to Dovetail, serve as liaison between two research operations teams, coordinate with Legal and Policy on participant compliance, and identify continuous improvements to research operations processes. The role requires 1–2 years of experience supporting UX teams or coordinating research participants with strong Agile and project management skills.
WHAT YOU WILL DO
- Manage the end-to-end participant recruitment process for UX research studies, with a strong focus on B2B (employer) participants, including sourcing, screening, NDAs, scheduling, and incentive payments.
- Communicate proactively with researchers on recruitment challenges and recommend alternative recruiting approaches when needed.
- Lead the migration of the UX research repository from Google to Dovetail and support repository organization and thematic analysis.
- Serve as the liaison between Research Operations and UX Research teams.
- Identify and improve Research Operations processes using design thinking and continuous improvement practices.
- Create recruitment resources and best practices for researchers.
- Support the UX research lifecycle by partnering closely with researchers and understanding study requirements.
- Coordinate with Legal and Policy teams to ensure participant compliance and approvals.
- Manage UX research vendors, procurement activities, and support research budget tracking.
- Onboard new UX researchers and promote consistent Research Operations practices and UX culture.
MUST HAVES
- 1–2 years supporting UX teams, cross-functional programs, or coordinating research participants/panels.
- Experience coordinating, scheduling, and managing multiple projects simultaneously.
- Understanding of or interest in UX Research and Design Thinking.
- Experience recruiting participants, preferably for UX research.
- Calendar management and scheduling tools. Online collaboration tools.
- Experience with survey tools (e.g., Qualtrics or equivalent).
- Strong Agile/Jira experience.
- Upper-intermediate English level.
NICE TO HAVES
- Research Operations experience.
- Experience recruiting B2B/employer participants.
- Experience with Dovetail, including repository management or migration.
- Experience supporting UX research repositories and thematic analysis.
- Vendor management and procurement experience.
- Budget tracking experience.
- Experience coordinating with Legal and Policy teams.
- Knowledge of UX research methodologies and participant recruiting best practices.
PERKS AND BENEFITS
- Growth without limits: build your skills through mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget
- Competitive compensation: get recognition that reflects your skills and impact, with regular performance and compensation reviews
- Flexibility: work 100% remotely with flexible hours that support focus, autonomy, and a healthy work rhythm
- Meaningful, modern projects: build impactful products using modern technologies alongside global teams and leading brands
- Collaborative culture: join a supportive environment with zero micromanagement where ideas are welcomed and contributions are recognized
- Well-being & support: access local well-being programs and people-focused support tailored to your location
Skills Required
- 1-2 years supporting UX teams, cross-functional programs, or coordinating research participants/panels
- Experience coordinating, scheduling, and managing multiple projects simultaneously
- Understanding of or interest in UX Research and Design Thinking
- Experience recruiting participants, preferably for UX research
- Calendar management and scheduling tools
- Online collaboration tools
- Experience with survey tools (e.g., Qualtrics or equivalent)
- Strong Agile/Jira experience
- Upper-intermediate English level
- Research Operations experience
- Experience recruiting B2B/employer participants
- Experience with Dovetail, including repository management or migration
- Experience supporting UX research repositories and thematic analysis
- Vendor management and procurement experience
- Budget tracking experience
- Experience coordinating with Legal and Policy teams
- Knowledge of UX research methodologies and participant recruiting best practices
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The Company
What We Do
AgileEngine is a privately held company established in 2010 that builds dedicated teams of designers and developers. We turn good ideas into awesome software that people actually want to use. Some of the biggest names and the hottest startups around the world chose us to build their tech.
