At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.
Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.
It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.
Job DescriptionYour role in our future:
- Customer Research & Analysis
- Design and manage quantitative and qualitative studies: from drafting questions to producing and presenting insights
- Analyze customer data (satisfaction surveys, ad hoc surveys, CRM, verbatim comments, digital data…)
- Generate actionable insights for internal teams
- Share insights with appropriate content and format depending on the audience (written and oral presentations)
- Customer Experience Management
- Mapping customer journeys
- Identify pain points and opportunities for improvement
- Co-develop action plans with different internal stakeholders
- Monitoring KPIs
- Defining and tracking key metrics (CSAT, CES, etc.)
- Implement dashboards and regular reporting
- Measure the impact of improvement initiatives
- Project management
- Coordinate projects related to the customer experience
- Collaborate with marketing, digital, customer service, and IT teams
- Manage external service providers (market research firms, CX consultancies, etc.)
Your profile:
- Master’s degree (business school, marketing, statistics, social sciences)
- At least 5 years of experience in market research, insights, or customer experience ideally in market research agency
- Research methodologies (quantitative and qualitative): social sciences and statistics
- Data analysis (advanced Excel, ideally tools such as Power BI, Tableau, etc.)
- Proficiency in new approaches to data collection and reporting using AI
- Proficiency with Microsoft Office and research tools such as SurveyMonkey…
- Strong understanding of omnichannel customer journeys
- Fluency in English is required: working language (spoken and written) ; another language such as French is welcome, but not mandatory
- Ability to grasp technical topics: tech, B2B, regulatory issues: electronic invoicing, etc.
- Analytical and synthesis skills
- Excellent oral and written communication skills
- Project management and cross-functional collaboration
- Strong customer focus / empathy
- Critical thinking and proactive approach
- Structured and logical
Rewards & Benefits
- Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
- Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
- Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
- Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
- Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.
Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.
We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]
Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.
People. Connected.
Skills Required
- Master's degree (business, marketing, statistics, social sciences)
- At least 5 years experience in market research, insights, or customer experience
- Experience in a market research agency (preferred)
- Research methodologies: quantitative and qualitative (social sciences and statistics)
- Advanced Excel
- Experience with BI tools such as Power BI or Tableau
- Proficiency in new approaches to data collection and reporting using AI
- Proficiency with Microsoft Office and research tools (e.g., SurveyMonkey)
- Experience analyzing CRM and digital customer data
- Strong understanding of omnichannel customer journeys
- Fluency in English (spoken and written)
- French or another language (welcome)
- Ability to grasp technical B2B and regulatory topics
- Analytical and synthesis skills
- Excellent oral and written communication skills
- Project management and cross-functional collaboration experience
- Strong customer focus, empathy, critical thinking, proactive and structured approach
Quadient Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Quadient and has not been reviewed or approved by Quadient.
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Healthcare Strength — Multiple medical plan options (HSA, HRA, PPO) with employer funding, plus dental and vision, suggest a comprehensive health offering. Mental‑health, musculoskeletal, and chronic‑condition programs are included, with many at no additional cost when enrolled in a company medical plan.
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Retirement Support — A 401(k) with company contributions is explicitly provided. This supports longer‑term financial security as part of total rewards.
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Parental & Family Support — Six weeks of fully paid parental leave and employer‑paid disability and life coverage provide meaningful family protection. Continued health‑premium coverage during unpaid FMLA portions further supports caregivers.
Quadient Insights
What We Do
Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on three key solution areas, Intelligent Communication Automation, Parcel Locker Solutions and Mail-Related Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Because connections matter.
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