Research Director

We are looking for an experienced market research professional to serve as a primary contact for high level clients on projects in the Financial Services sector, oversee multiple research studies simultaneously, and work with cross-functional teams to execute research projects effectively. The Research Director reports to the VP.

As Research Director, you’ll be expected to:

1) effectively communicate with clients, cross-functional internal teams, and research team members, 2) create and manage timelines, 3) manage client requests, 4) display a deep understanding of research processes and how to maximize efficiency across discrete tasks, and 5) troubleshoot problems and identify solutions.

• Demonstrate ownership/initiative on assigned projects

• Oversee and independently manage all aspects of a project, from survey design, field management, data processing, analysis, and especially report writing

• Work closely with VP and manage project outcomes

• Day-to-day client communications and updates, support client requests on time, lead client meetings

• Generate strong client relationships and delivery skills that lead to repeat business from current clients or extensions of them

• Design or review surveys created from client business questions

• Design and write custom research reports with actionable insights and recommendations and present findings to our clients

• Knowledge of weighting and/or multivariate analytical techniques

• Self-motivated, manage and take responsibility for all aspects of a project from proposal writing and pricing to final report and delivery

• Ability to build and maintain strong client relationships

• Effective time management, multi-tasking skills and attention to detail

• Ability to organize work to meet frequent quick-turn timelines

• Persistence to identify and solve survey or operational issues that arise

• Strong oral and written communication skills

• Strong experience with PowerPoint or Google Slides

• Understanding of survey programming logic

• Ability to write research reports with minimal to no supervision

• 10 years or more conducting custom market research projects, with primary sector knowledge being financial services

• Diverse knowledge of a variety of quantitative and qualitative research techniques

• Knowledge of stats and application of advanced marketing science techniques

• Experience working on research vendor side, in positions of progressive responsibility

For roles based in California, New York, Colorado, Massachusetts, or Washington State, the base salary hiring range for this position is $108,000 - 150,000 USD

Compensation offered will be determined by multiple factors including location, job-related knowledge, skills and experience.

Certain roles may be eligible for incentive compensation and additional benefits.

All US based full time employees are eligible for the following benefits:

• Paid vacation, holidays and sick days
• Flexible working arrangement available
• Group medical, dental and vision insurance
• Company-paid life and disability insurance
• Paid parental leave
• 401(k) with company match

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Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities.
Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do. 
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As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need.

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