Job Duties
- Front Desk & Reception Management: Serve as the primary point of contact at the front desk; warmly greet participants, study partners, and visitors; manage participant check-in/check-out; and handle incoming clinic phone calls.
Bilingual Participant Communication: Conduct prescreening calls, appointment scheduling, and ongoing retention outreach in both English and Spanish.
Study Visit & Lobby Support: Room participants, assist CRCs and Investigators with chaperoning study procedures, and ensure the lobby and front office areas remain welcoming and organized.
Clinical Procedures: Perform baseline clinical tasks, including taking vital signs, performing ECGs/EKGs, and administering urine pregnancy/drug screens.
Laboratory Operations: Centrifuge, aliquot, package, and ship biological specimens (blood, urine) in strict adherence to protocol guidelines and IATA regulations.
Participant & Family Translation: Provide verbal translation support at the front desk and during clinical visits, explaining scheduling or trial instructions clearly to Spanish-speaking participants and study partners.
Data & Admin Management: Maintain front-desk logs, assist with prompt source documentation filing, Electronic Data Capture (EDC) data entry, and resolving study queries.
Inventory & Site Upkeep: Maintain front desk/reception readiness, track lab kits, and manage front office and site supply inventory.
Job Requirements
- Language Requirement: Native or professional fluency in both English and Spanish (speaking, reading, and writing) is required.
Front Desk / Administrative Experience: 1+ years of experience in front desk reception, medical front office, clinical, or healthcare environments preferred.
Education: Bachelor’s degree in Biology, Psychology, Neuroscience, Healthcare, or a related scientific discipline preferred.
Certifications (Preferred): Certified Medical Assistant (CMA), Certified Phlebotomy Technician (CPT-1), or BLS/CPR certification is a strong plus.
Skills: Excellent phone etiquette, outstanding interpersonal skills, meticulous organizational habits, and a compassionate attitude when working with elderly or vulnerable participant populations.
Schedule: Must be able to work full-time on-site at our Riverside, CA clinic front desk.
Skills Required
- Native or professional fluency in English and Spanish, including speaking, reading, and writing
- At least one year of front desk reception, medical front office, clinical, or healthcare experience
- Bachelor's degree in Biology, Psychology, Neuroscience, Healthcare, or a related scientific discipline
- Certified Medical Assistant certification
- Certified Phlebotomy Technician CPT-1 certification
- BLS/CPR certification
- Excellent phone etiquette and interpersonal skills
- Meticulous organizational habits and a compassionate attitude with elderly or vulnerable participants
- Ability to work full-time on-site at the Riverside, California clinic
What We Do
Irvine Clinical Research is the largest independent clinical research site network on the US West Coast. Founded in 1978, the company specializes in conducting clinical trials for neurology, psychiatry, and obesity medicine. They provide clinical research opportunities and solutions to participants and sponsors, offering study-related medical care and medications at no cost to qualified participants, with a strong focus on Alzheimer’s Disease research.
