Freedom Technology Solutions Group is looking for a Research Operations Specialist (Senior) that has six years or more of experience in conducting comprehensive searches within client repositories, as well as searching archived records in response to Freedom of Information Act (FOIA), Privacy Act requests, Congressional inquiries, and in support of Office of General Council investigations. We desire candidates with significant work experience in the Intelligence Community (IC). The work will be done as member of a search team in the Herndon, VA area.
The mission of the team is to run queries and do in-depth searches to provide retrievable copies of document(s) collected or produced by the customer, that will be used by our team of Information Review and Release Analysts,
The right candidate must have significant prior customer knowledge and relatable experience that they are able to utilize in order to perform the searches. He or she will then analyze the results to determine applicability of the documents to the requests, providing results in accordance with customer guidelines.
Typical Duties include, but are not limited to:
- Review, organize, and analyze documents for production in response to requests for information from government agencies, commercial entities and private citizens
- Ensures the searches cover the entire scope of the request
- Reduces or eliminates duplicate records/documents
- Documenting details of queries/searches performed and record the results
- Submits requests to the scanning team to scan any documents needed for research
- Assists with the training of newly hired search team members, as requested
- Collaborates with supervisory client POCs to recommend and implement changes that improves processes, workflows and standard operating procedures
- Works an eight-hour shift between 6:00AM -6:00PM, Monday-Friday.
- Infrequently provides surge support outside of normal office hours for short-fused emergent requests
Mandatory skills:
- Six or more years of experience searching/querying databases with the ability to quickly adjust to new systems
- A Bachelor’s degree in any liberal arts, scientific or technical discipline will be considered equivalent to three (3) years of relevant experience
- A Master’s degree is equivalent to an additional year of experience
- A driven self-starter who collaborates with client QA/QC staff and has the capability to recommend and to adapt to new processes
- Participates in the training of newly assigned search team members
- Must be a team player willing to collaborate and develop robust relationships with clients, colleagues and technical teams
- Skilled in time management with the ability to prioritize competing tasks and multitask in order to meet tight deadlines
- Goal oriented individual who is able to apply critical thinking and provide out of the box solutions
- Experience with data calls and quick reaction tasks
- Ability to communicate effectively with peers and various management levels delivering a proactive experience and approach to high quality services for all stake holders
- Active Security Clearance
Skills Required
- Six or more years of experience searching/querying databases and adapting quickly to new systems
- Experience conducting comprehensive searches of client repositories and archived records for FOIA, Privacy Act, Congressional inquiries, and Office of General Counsel investigations
- Significant prior work experience in the Intelligence Community (IC)
- Active Security Clearance
- Ability to run queries, perform in-depth searches, analyze applicability of documents, and provide retrievable copies per customer guidelines
- Document details of queries/searches performed and record results
- Experience with data calls and quick-reaction tasks
- Ability to train and assist newly hired search team members
- Collaborate with supervisory client POCs and QA/QC staff to recommend and implement process and SOP improvements
- Skilled in time management, prioritization, multitasking to meet tight deadlines
- Strong communication skills with peers and management, and ability to build client and technical relationships
- Works an eight-hour shift between 6:00AM - 6:00PM, Monday-Friday; ability to provide infrequent surge support outside normal hours
- Bachelor's degree (counts as three years relevant experience) or equivalent experience; Master's degree counts as an additional year
What We Do
FTSG was founded with the idea of building a company in which IT professionals have the 'Freedom' to be creative and innovative. Our technical teams focus on using the right technology to create flexible, long-lasting solutions for our clients. Looking for a position in the technology industry? FTSG is a government contractor in the D.C./Baltimore area recruiting IT professionals for various positions! Visit our website to learn more.
