Research Analyst, Content Quality

| Milwaukee, WI, USA | Hybrid
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Company Description

At Expert Institute, we’re building the smarter future of legal technology. Through our cloud-based expert service platform, Expert iQ, we empower attorneys with the expertise they need to win. Expert Institute is a high-growth, subscription-based business backed by a blue chip private equity firm.

We’re proud to call some of the nation’s most prominent law firms as clients. Together with our network of over 3 million subject-matter experts, we’ve had a hand in securing over $20 billion in recovered value while working across recent civil rights, Big Tech, and major league sports-related litigation.

We’re making this all happen through a SaaS-enabled model: our team is the fuel helping the expert engine run. We’re a team of researchers, medical doctors, client advocates, business development leaders, and technologists. As we roll out new Expert iQ features, expand our client base, and onboard new experts, we’re always looking for growth-minded individuals to join the team.

Job Description

Content quality is the most paramount to our product delivery. We are looking for a Research Analyst, Content Quality who will be responsible for overseeing research initiatives and content curation as the final quality control step before the product offering is delivered to our attorney clients. You will be working in Data Central, our recently launched Data and Content Database, which enables our products and legal clients to interact with experts within our network.

Our Research Analyst, Content Quality will:

  • Gather, analyze, and interpret critical data and content relating to the world’s top subject matter experts
  • Conduct background research to verify, validate, and normalize data and content for integration into our expert witness database
  • Oversee, build upon, and comply with quality standards to ensure the highest accuracy of product deliverables
  • Work in a timely fashion to update, maintain and improve inaccurate information in our proprietary database and client-enabled content deliverables
  • Train and support individuals within our various research teams to more accurately and more efficiently capture data surrounding expert witnesses
  • Communicate often and effectively with the various domestic and international researchers
  • Carefully consider hundreds of factors across multiple sources, including expert witness professional risk and licensure, media and online presences, education and affiliations, industry relationships, testimony history, publications, presentations and patents, and much more

No two projects are ever the same and the deliverables we provide our clients play a significant role in the outcomes of litigation. As a result, our Research QC Analysts must be inquisitive, insightful, pay close attention to detail, and strive to create outstanding data and content integrity.

This position has a great opportunity for advancement.

Qualifications

  • 1-2+ years of professional experience conducting research and overseeing the accuracy and quality of product deliverables
  • Bachelor’s degree required
  • Detail-oriented with excellent analytical, problem-solving, and decision-making skills
  • Inquisitive mindset with the ability to analyze and interpret information from multiple sources
  • Comfortability working in a fast pace, dynamic environment
  • Ability to meet deadlines with high accuracy
  • Experience managing others is a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • CSSLanguages
    • JavascriptLanguages
    • SqlLanguages
    • HTMLLanguages
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • Google Cloud SDKLibraries
    • Sequelize ORMLibraries
    • AngularFrameworks
    • ExpressFrameworks
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • AWS (Amazon Web Services)Services
    • Google CloudServices
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • DocuSignCRM
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail
    • ZoomInfoLead Gen

An Insider's view of Expert Institute

What are some social events your company does?

During my time at Expert Institute, I've been a part of some awesome social events. I've been able to admire the Statue of Liberty during a boat cruise, master the nuances of wine and cheese virtually, and receive expert advice during our golf outing. These sponsored events offer something for everyone and I get to know my colleagues even better!

Meredith Kalberer

Associate Director, Medical Research Operations

What's the biggest problem your team is solving?

Every day, attorneys come to us to source experts to assist with their cases. Each case has unique challenges to overcome, whether it's the expert specialty, case theory, or jurisdiction requirements. Our team speaks with attorneys to learn more about their cases and experts in various industries to find the most suitable expert for these cases.

Celia

Director, Multidisciplinary Research

What is your vision for the company?

I envision the company expanding tremendously, keeping and growing its lead in the legal tech/services marketplace. In the years to come we'll remain the preeminent provider of expert access, while continuing to build out the best data & analytics on experts & intelligence on case types that help our clients achieve the best outcomes possible.

Bill

President

How does the company support your career growth?

Although we all have recurring daily responsibilities, Expert Institute encourages us to grow and refine our skills by getting involved in different and new initiatives. Continually learning and exploring new ways to optimize processes and solve challenges is ingrained into the culture here at EI!

Jason

Manager, Strategy & Analytics

What are Expert Institute Perks + Benefits

Expert Institute Benefits Overview

Expert Institute provides generous benefits to all employees, as well as competitive salaries and bonus compensation. Our benefits include medical, dental, and vision insurance, commuter benefits, 401(k) with employer match, generous parental leave, as well as free snacks and after-hours activities.

Culture
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Professional Development Benefits
Job training & conferences
Promote from within
Mentorship program

Additional Perks + Benefits

At Expert Institute, you will surround yourself with great people that do great things together. Sports leagues. Happy hours. Volunteer work. Not to mention an intellectual atmosphere that makes every day a new experience.

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