What's the Short Version?
A Resale Compliance Representative provides excellent customer service while ensuring that customer accounts are in compliance with states' regulations for resale certificates. The Resale Compliance Representative position is a high-volume customer contact position, as they assist customers in renewing their resale certificates on file with SanMar. They assist customers with the completion of state forms, answer questions, and provide resource tools. Their work impacts customers taxable status and contributes to SanMar's successful completion of various state resale audits.
What Will You Be Doing?
- Ensure that SanMar’s customers are in compliance with each state’s requirements, process resale renewals according to state schedules, and maintain a working knowledge of various forms and state requirements.
- Monitor incoming faxes and e-mails directed to the Resale Team, routing the appropriate person as necessary.
- Complete customer information updates within 24 hours of receipt, which may include address changes, name changes, ownership changes.
- Assist with resale issues and renewals by working with the customer and the Inside Sales and Credit departments; request resale forms when required.
- Accurately meet deadlines with the monthly state resale renewal project, a key ingredient in SanMar’s resale renewal process.
- Maintain and accurately update SanMar’s customer software and customer information systems with up to date information.
- Perform other duties as assigned.
- Comply with all policies and standards.
What Are We Looking For?
- 0-1 years of customer service experience is preferred
- Experience with Microsoft office
- Track record demonstrating outstanding customer service skills
- Proven track record demonstrating excellent attendance and punctuality
- Must be able to work as part of a team and be self-directed with minimal supervision
- Ability to learn new processes and procedures and retain information with the ability to utilize available resources to find answers and obtain information
- Excellent verbal and written communication skills
- Flexible with change
- Strong attention to detail
- Self- motivated, self-directed, work independently and confidently
- Excellent organizational and time management skills
What's Our Offer?
Salary Range: You`ll earn between $20.82 - $25.00 (WA, NJ); $19.05 - $22.88 (MN, NV, TX, VA); $18.32 - $22.00 (AZ, ID, FL MT, OH) on an hourly basis, depending on experience.
Bonus: You`ll be eligible for an annual discretionary bonus up to 5% of base salary.
Paid Time Off: You`ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off.
Additional Benefits:
- Comprehensive medical, dental, and vision benefits
- 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
- Life insurance
- Short/long-term disability coverage
- Paid maternity/paternity leave
- Pet insurance
What Should You Expect?
Remote: Our standard working hours are 8:00-5:00 PST. Periodic travel may be required. The employee is regularly required to sit for extended periods while working on a computer and participating in virtual and in-person meetings. Frequent use of hands for keyboarding and standard office equipment is required. Occasional standing, walking, and reaching may be needed to attend meetings or collaborate in an office setting. The role requires the ability to perform close visual work on a computer for extended periods. The employee may occasionally lift and/or move up to 10–15 pounds. Reasonable accommodations may be available to enable individuals with disabilities to perform essential job functions.
Skills Required
- 0-1 years of customer service experience
- Experience with Microsoft Office
- Outstanding customer service skills
- Proven excellent attendance and punctuality
- Ability to work as part of a team and be self-directed with minimal supervision
- Ability to learn new processes and utilize available resources to find information
- Excellent verbal and written communication skills
- Flexibility with change
- Strong attention to detail
- Self-motivated and able to work independently and confidently
- Excellent organizational and time management skills
- Ability to sit for extended periods and perform close visual work on a computer
- Ability to occasionally lift and/or move up to 10-15 pounds
- Comply with all company policies and standards
SanMar Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SanMar and has not been reviewed or approved by SanMar.
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Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, vision, life and disability, alongside an EAP and digital mental‑health and chronic‑condition tools. Benefits are often characterized as solid for the company's size, supporting positive views of total rewards.
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Retirement Support — A 401(k) plan with company match and per‑pay‑period vesting is repeatedly highlighted, reinforcing retirement support as a core element of the package. This straightforward match is framed as competitive within the company’s industry context.
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Leave & Time Off Breadth — Paid time off with holiday schedules and a dedicated family day are emphasized, alongside documented paid parental leave. Role‑specific postings also indicate PTO accrual that begins early and grows with tenure.
SanMar Insights
What We Do
SanMar’s success and growth can be attributed to one thing - outstanding employees who provide superior services and products to our customers. We promote a culture that recognizes the importance of a healthy work-life balance. Recognizing that happy and relaxed employees make better ambassadors for SanMar, we encourage initiative and participation by creating a casual environment that taps full employee potential. Family owned since 1971, SanMar is an award-winning supplier of over 20 retail and private brands of imprintable apparel and accessories, including Port Authority, America’s No. 1 preferred private label. SanMar is the exclusive distributor of Nike Golf, Eddie Bauer®, OGIO® and New Era®. SanMar is based outside Seattle, WA, with eight national distribution centers. We invest in your future with life-enhancing opportunities and benefits including: • Competitive pay and bonuses • Competitive benefits • Company paid time off (PTO) • Life insurance • 401(k) plan with matching fund • Flexible spending program • Anniversary awards • Discounts on brand name clothing • Diverse and laid-back atmosphere • One floating family holiday every year • Monthly employee events • Charitable giving of your choice • Flexible schedules We’re growing and encourage you to find out what over 4,000 employees call the “The SanMar Difference.” SanMar is currently accepting resumes for those who have the necessary skills. SanMar is an Equal Opportunity Employer.
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