Reprographics Operator

Reprographics Operator

Salary: £26,500 per annum plus a shift allowance, plus company benefits

Location: 8 Canada Square, Canary Wharf, London E14 5HQ

Contract: Permanent, full time

Hours: 37.5 hours per week

Shifts: Monday through Friday 11:00am-7:00pm; with some flexibility on Fridays

You may work 8am-4pm during cover for annual leave or other absences.

Break details: 30-minutes lunch, unpaid

Work model: Fully onsite

Williams Lea seeks an experienced Reprographics Operator to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.

Williams Lea employees, nearly 7000 people worldwide provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations. 

Purpose of this Role:

As a Reprographics Operator you will be responsible for delivering a first-class experience to our clients within the onsite Print Room. You will be responsible for the accurate completion of all tasks, delivered within the agreed service levels agreements. This is a hands-on role supporting the Senior Operator.

The ideal candidate is a confident self starter who is able to work on their own while also working well with a team as this role overlaps with the morning shift but will require you to work by yourself for a portion of your shift.

Key Responsibilities

• Produce high quality documents to client specifications using high speed reprographic and finishing equipment
• Ensure priorities are managed and deadlines are achieved
• Book outbound couriers when required
• Understand workflow processes and procedures, such as prioritising work tickets and completing production log detail accurately
• Monitoring/replenishing consumables for printers, calibrating machines
• Report any issues to Senior Operator
• Undertake additional duties as requested by management
• Develop positive and professional relationships with customers
• Create and maintain highest levels of customer confidence by providing a flexible and responsive service, exceeding expectations where possible
• Develop an understanding of the customer’s business and key service users to ensure that Williams Lea delivers a service in line with their objectives
• Advise where appropriate on the best method of product and cost saving
• Take ownership for problems and ensure customer feedback and complaints are dealt with efficiently, with support from senior colleagues and management
• Ensure wastage is kept to a minimum, highlighting to the Senior Operator any issues that may impact production quality Ensure the Reprographics area is always kept clean and tidy
• Ensure that Health and Safety policy is always adhered to
• Ensure client’s IT policies are always adhered to and escalate and manage any IT issues Appropriate usage of internet and email

Key Competencies

• Reprographics experience within a customer facing environment required
• Excellent attention to detail is a key requirement
• Good administration and written communication skills and conversant in Microsoft Office
• Knowledgeable about routine maintenance and upkeep of equipment is preferable
• Confident, with a professional, business-like manner
• Ability to work under pressure, maintaining accuracy and delivering against timescales
• Team player, supporting colleagues and aware of the aims and objectives of the business
• Excellent time management and organisational skills
• Ability to work alone or collaboratively daily as part of a wider team
• Excellent communication skills and confidence to deal with clients at all levels of seniority
• Must take ownership for tasks and problems and personal development
• To be self-motivated and enthusiastic, with a friendly and open manner

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday plus bank holidays
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also work for a global employer who is dedicated to offering each employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness, and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview, please contact us at [email protected].

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