Representative, Wholesale- Finance Accounting

Summary Statement:

• Oversees guest resolutions to ensure all matters are completed in a timely manner by coordinating with outside departments.
• Oversee and process wholesale, extranet, and third-party reservation requests, modifications, and cancellations.
• Manage relationships with wholesale clients, maintaining strong communication and providing excellent customer service.
• Ensure compliance with company policies and procedures for wholesale operations.
• Address and correct any discrepancies in accounts.
• Monitor, document, and notify upper management of any problems that may impact the success or achievement of departmental objectives.
• Serve as the primary point of contact for wholesale, extranet, and third-party partners, addressing questions and ensuring seamless coordination.
• Help rectify any billing disputes between internal departments and guests.
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

• Proven experience in wholesale or a similar role, preferably in hospitality or travel.
• Strong communication and organizational skills with the ability to manage multiple accounts and prioritize tasks.
• Proficient in reservation and inventory management systems.
• Strong analytical skills for market analysis and data interpretation.

• Ability to work varied shifts, including nights, weekends, and holidays.
• Excellent customer service skills.
• Ability to successfully mentor and lead a team.
• Working knowledge of Microsoft Office applications.
• Ability to maintain confidentiality of information.
• Ability to effectively communicate in English.
• Ability to work varied shifts, including nights, weekends, and holidays.

Preferred: 

• Previous experience working with Forbes and/or AAA service standards.
• Working knowledge of Opera Cloud and third-party extranets.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:    

• At least 21 years of age or older
• High School Diploma or equivalent.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.

Physical Demands:

• Work is performed in a TYPE office environment.
• Must be tolerant of varying conditions of noise level, temperature, illumination, and air quality.
• The noise level in the work environment is usually moderate.
•  Prolonged sitting and mobility.
•  Bending and reaching.
• Transporting, pushing, pulling, and maneuvering items weighing up to 10 lbs.
• Eye/hand coordination.
• Ability to push and/or pull file cabinet drawers weighing up to 5 lbs.
• Ability to distinguish letters, numbers, and symbols.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.

• Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.

• Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.

• Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.

• Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.