The Representative Success Manager – Burner Systems leads the Applications/Inside Sales and Aftermarket Parts teams, providing responsive technical and commercial support to representatives and distributors. Reporting to the Vice President, Genuine Parts & Digital Solutions, this hands-on manager supervises 5+ direct reports, balances workloads, and cross-trains staff to support both teams as demand shifts. The role oversees RFQs, technical proposals, order entry, parts requests and case management, and steps in directly when needed to maintain timely, accurate service.
The manager advocates for representatives internally and works with Sales, Engineering, Pricing, Manufacturing and Supply Chain to resolve issues and coordinate solutions through the appropriate approval processes. This includes recommending feasible technical solutions for Engineering approval and pricing adjustments for internal review. The role also leads execution of commodity boiler parts growth across representative channels, develops staff and sales tools, and improves processes, offerings and lead times. Success is measured by representative satisfaction, parts growth, quote turnaround, order accuracy, case resolution and cross-training coverage.
Description
The Cleaver-Brooks Co., Inc. is the market leader in providing fully integrated thermal solutions for steam and hot water applications in a variety of commercial, institutional, and industrial segments worldwide.
Cleaver-Brooks leads the boiler/burner industry due to our unmatched distribution network’s ability to deliver the knowledge, service, training, and support that are essential to long-term performance. Cleaver-Brooks is the only equipment provider that manufactures boilers, burners, controls, and a full array of ancillary and aftermarket products. Cleaver-Brooks unique single-source capability means that we can deliver fully integrated boiler room solutions that reduce overall costs and optimize space. It is our focus on our products that deliver the most efficient, dependable, safe, and environmentally sustainable solutions that differentiate us in the marketplace.
Cleaver-Brooks continues a 90+ year legacy of providing the customers we serve with extraordinary products designed to deliver unsurpassed performance through the power of commitment.
Essential Duties
- Lead and develop a team across Applications/Inside Sales and Aftermarket Parts. Cross-train staff so people can move between the two teams as workload changes.
- Serve as a working manager. Step in directly on RFQs, technical proposals, order entry, parts requests and case management for either team when workload calls for it.
- Manage the RFQ, proposal, order entry and case management processes for spare parts, conversions and new burners. Make sure the work is accurate and on time, with follow-up tracking and reporting.
- Lead technical proposal development. This includes reviewing customer specifications, coordinating with Sales and Engineering, and recommending feasible solutions for Engineering approval. Work closely with the Milwaukee Asset Life Cycle team to keep processes aligned.
- Act as the representatives’ internal advocate. Escalate their issues and recommend solutions on pricing, commissions, disputed invoices, MRAs/restocks and technical requests through the appropriate approval processes.
- Partner with the Pricing team to recommend adjustments to system pricing based on market, customer and representative feedback. Recommend pricing on individual orders through the internal approval process.
- Lead execution of commodity boiler parts growth across our representative channels. Share growth targets with Sales, and recommend new offerings based on customer and representative feedback.
- Develop, maintain and improve standard proposal documents, pricing tools, technical presentations and sales tools with the Sales Technologies team.
- Partner with Manufacturing and Supply Chain to streamline offerings, improve efficiency and give accurate lead times.
- Identify opportunities for new or improved aftermarket products, services, packaging and programs.
- Provide supervision, performance reviews, training and development for assigned staff.
Success Measures
- Representative satisfaction
- Aftermarket and commodity parts growth
- Quote turnaround time
- Order accuracy
- Case resolution time
- Cross-training coverage across both teams
Qualifications
Required
- Bachelor’s degree in business, engineering or a related field, plus 7+ years of applicable experience. 10+ years of experience may be considered in place of a degree.
- 2+ years supervising direct reports.
- Experience in channel or distributor management.
- Experience in technical or applications support.
Preferred
- Burner or combustion industry experience.
- Aftermarket operations experience.
- Inside sales or sales operations experience.
- Experience with IFS (ERP) and Salesforce.
Work Environment
- Office and production plant environment.
- Occasional travel to customers, representatives and exhibitions.
Benefits of Being a Cleaver-Brooks Employee
- Competitive salary
- Comprehensive benefits, including medical, dental, vision, maternity support program, discounted virtual physician visits, voluntary supplemental benefits (Critical Illness, Hospital Indemnity, Personal Accident Injury), FSA, HSA, life insurance, short term and long-term disability
- Cash matching 401(k) plan
- Employee assistance program (EAP)
- Pet insurance
- Employee discount program
- Tuition assistance
- Paid time off and 11 paid holidays
Who is Cleaver-Brooks
Cleaver-Brooks is the market leader in providing fully integrated boiler and burner systems. We lead the boiler/burner industry due to our unmatched distribution network’s ability to deliver the knowledge, service, training, and support that are essential to long-term performance. Our customers will tell you that we’re the only equipment provider that manufactures boilers, burners, controls, and a full array of ancillary and aftermarket products. They will also mention that our unique single-source capability means that we can deliver fully integrated boiler room solutions that reduce overall costs and optimize space. It is our focus on products that deliver the most efficient, reliable, safe, and environmentally sustainable solutions that differentiate us in the marketplace. Cleaver-Brooks continues a 90+ year legacy of providing the customers we serve with extraordinary products designed to deliver unsurpassed performance through the power of commitment.
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Bachelor's degree in business, engineering, or a related field, plus 7+ years of applicable experience
- 10+ years of applicable experience may substitute for a bachelor's degree
- At least 2 years supervising direct reports
- Experience in channel or distributor management
- Experience in technical or applications support
- Burner or combustion industry experience
- Aftermarket operations experience
- Inside sales or sales operations experience
- Experience with IFS ERP and Salesforce
Cleaver-Brooks Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cleaver-Brooks and has not been reviewed or approved by Cleaver-Brooks.
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Healthcare Strength — Health coverage is described as broad, with medical, dental, vision, HSA/FSA options, disability, and virtual visits included. Feedback suggests many find the plans acceptable in cost, though experiences can differ by role or location.
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Retirement Support — A company-matching 401(k) is advertised and seen as a meaningful part of the package. Feedback suggests this adds tangible long-term value to overall compensation.
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Leave & Time Off Breadth — Paid vacation and 11 paid holidays are highlighted as standard offerings. Feedback suggests time-off availability is generally solid, though application may vary by site or classification.
Cleaver-Brooks Insights
What We Do
Cleaver-Brooks, Inc., a manufacturer of boiler room products for over 90 years, is the only single source manufacturer and supplier of boiler room products including boilers, burners, accessories and controls. With the vast changes in Environmental and Government regulations in North America and around the world, Cleaver-Brooks, Inc. is committed to heavily investing in cutting edge burner and boiler development. This development provides industrial and commercial users with the highest efficiency and lowest NOx emitting packages on the market today. Our commitment to technology and the environment offers our customers a payback on their investment whether purchasing a new boiler or retrofitting an existing one. High efficiency boilers contribute to the reduction in fuel and carbon footprint resulting in dollars saved and a clean environment.
