Representative, Partner Success Management

G'day!

We are ServiceRocket🚀, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.

Twenty years on and counting, we’ve got your back. 

Why is ServiceRocket the place for you 🧡

- A 20+ year tech services expert of many solutions and partnerships with industry giants.

- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.

- We have been certified as a best place to work for our US, Chile and Malaysian offices.

- Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being. 

Visit our website to learn more and become a part of our Rocketeer Nation.

At ServiceRocket, Partner Success Managers (PSMs) use curiosity, attention to detail and relationship-building skills to build deep alignment between ServiceRocket and its partners. PSMs are accountable for identifying our partner's objectives/key results and how we contribute to their accomplishment. They pride themselves on being proactive and smartly anticipating opportunity and risk. With responsibility for the quality of the relationship, PSMs will deeply embed themselves in the partner's ecosystem and go-to-market teams so that ServiceRocket is the most reliable partner in accelerating their growth.

What you’ll be doing 💪

- Own and maintain a cadence of communication with assigned partners and targeted roles in the go-to-market team.

- Be attentive to partner goals and identify opportunities for accelerating alignment and growth.

- Identify key partner strategies for revenue acceleration and initiate internal initiatives to support and drive them.

- Develop and execute partner success plans like lead generation activities, as well as track and report on key metrics to ensure adoption and success.

- Work closely with sales management to maintain success plans for partners (including success metrics) and track towards a plan.

- Work cross-functionally with Marketing and Sales to communicate partner feedback.

- Manage partner perception of and sentiment toward ServiceRocket, helping them to understand our commitment and high level of execution.

- Design and implement creative partner marketing campaigns to generate leads and drive partner profitability.

- Participate in marketing initiatives such as content development, hosting events and representing the company in events.

- Manage and maintain strong relationships with existing vendors, proactively addressing any concerns and fostering open communication.

- Identify potential new vendors based on industry trends and partner needs, evaluating their capabilities and value addition.

What you’ll bring to the table 🧑‍💻

- Minimum of 5 years experience with at least 2+ years prior experience in customer success, partner success, business development or account management.

- Strategic understanding of partner ecosystems and go-to-market strategies, leveraging experience to build and manage successful partner relationships.

- Good track record of building and maintaining strong, collaborative relationships with diverse stakeholders internally and externally.

- Experience working with marketing and sales processes.

- Strong understanding of enterprise level Services Sales solutions and partner marketing best practices.

- Proficiency in CRM and marketing automation tools.

- Data-driven with the ability to analyze partner performance metrics.

- Proficiency in campaign and events management and ability to execute multiple priorities.

- Self-motivated, results-oriented and driven to exceed expectations. 

Additional skills

- Excellent verbal and written communication, presentation and negotiation skills.

- Operating knowledge and experience with software that includes collaboration software like Workplace from Meta, and Atlassian suite products like Jira Software, JSD and Confluence.

- Experience working with HubSpot, Jira ServiceDesk, and customer success management platforms.

- Familiarity with Atlassian Ecosystem.

- Experience developing and executing marketing campaigns.

- Proficient in various remote workplace productivity/communication tools, with a demonstrably fast learning curve.

- Experience managing a book of 50+ accounts and/or accounts with $100k+ ACV is a plus.

Perks ✨🍇🚀

-Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit.

-Stock options: you have the opportunity to participate in the ownership of the company.

-Health insurance: we support you and your family–your well-being matters.

-Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location. 

-Career pathways program: you can grow horizontally, vertically, or any way you want.

-Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.

-Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.

Our Selection Process 🔎

Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you. 

You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then you’ll meet the hiring team and the executive of the area.

Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career!

Additional Information

ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. 

*Only shortlisted candidates will be notified*

Although the position is hybrid/remote, preferential consideration will be given to candidates based locally to the country’s office in order to better collaborate with our team. This position is not eligible for visa assistance/sponsorship or relocation assistance.

RECRUITING FRAUD ALERT: Your personal information and online safety are important to us. At ServiceRocket, recruiters only direct candidates to apply through our official career page at https://www.servicerocket.com/join-us.Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from ServiceRocket, please email [email protected].