The Opportunity
As a Pet Health Insurance Advisor, you will play a key role in helping pet owners protect their pets through tailored insurance solutions. In this customer-focused sales role, you will promote and sell Pet Health Insurance through inbound and outbound interactions, educate clients on coverage options, and provide exceptional service by assisting with policy and claims inquiries. You will work toward achieving sales and retention targets, identifying opportunities to recommend appropriate coverage levels, and ensuring accurate documentation of customer interactions. This position combines consultative sales, customer service, and relationship management in a fast-paced contact center environment.
What to Expect
- Promote and educate prospects on Pet Health Insurance (PHI) to sell pet health insurance via inbound and outbound calls and/or online
- Assist customers with policy and claims-related inquiries and up-selling/retaining PHI policies with existing customers
- Achieve targets through sales and recommendations to bind client policies via inbound and outbound calls
- Determine appropriate insurance products and coverage levels for clients
- Contribute to continuous improvements of sales and service processes
- Accurately document and follow up with customers to maintain client files
What You Bring
- AMF Damage Insurance License required
- Professional proficiency in both English and French
- Experience in outbound sales (typically 1–2 years or equivalent transferable experience)
- High school diploma or equivalent combination of education and experience
- You have strong verbal and written communication skills
- You’re versed in navigating multiple computer programs at once
- You’re experienced at achieving individual and team goals
- You have proven ability to recognize sales opportunities in a contact center environment
High degree of proficiency with English and French required to service customers, both internal to the company and external, across Canada.
Salary Range: $45,000 - $82,100
About UsActual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.
This position is being posted to fill an existing vacancy.
Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.
What’s in it for you?
- Hybrid work schedule for most roles
- Company share ownership program
- Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
Go ahead and expect a lot — you deserve it.
It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].
As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.
Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).
#LI-Hybrid
About the TeamPetline is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.
Skills Required
- AMF Damage Insurance License
- Professional proficiency in English and French
- Experience in outbound sales (typically 1-2 years or equivalent transferable experience)
- High school diploma or equivalent combination of education and experience
- Strong verbal and written communication skills
- Ability to navigate multiple computer programs simultaneously
- Proven ability to achieve individual and team sales goals
- Proven ability to recognize sales opportunities in a contact center environment
- Successful clearance of background checks (including criminal checks and leadership references)
What We Do
Definity Financial Corporation is the parent company to some of Canada’s most long-standing and innovative property and casualty insurance brands and companies, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. We focus on making insurance better for our customers, our employees, our broker partners, and our communities. Our promise to employees is to provide a workplace that’s collaborative, ambitious, rewarding, and empowering. Our inclusive environment provides the space to innovate with colleagues and implement even better ways of doing things. We invest in our employees’ growth and development and help them thrive. With our flexible, hybrid work arrangements, total rewards packages, company share ownership program, and emphasis on work-life balance, it’s better here. If you’re looking for a career where your perspective and expertise are valued, you’ll find it here at Definity.
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