The Inside Sales Representative (ISR) is responsible for end-to-end coordination between customers, vendors, and OEMs, ensuring smooth order processing, accurate documentation, timely billing, and high customer satisfaction. The role supports sales operations, logistics coordination, and customer communication across Pan India accounts.
Responsibilities:
- Act as the primary point of contact for customers, vendors, and OEMs for day-to-day operational coordination
- Handle Global customer accounts, ensuring consistent service delivery and communication
- Respond to customer queries related to orders, pricing, delivery timelines, and invoices
- Prepare, review, and submit quotes accurately as per customer requirements and approved pricing
- Manage order processing from receipt of purchase orders to final fulfillment
- Prepare and share weekly and monthly MIS reports with internal teams and customers
- Maintain accurate records of orders, invoices, and customer communications
- Experience in quote preparation, order management, and invoicing
- Understanding of supply chain and logistics operations
- Ability to manage multiple customer accounts across regions
- Proficient in MS Excel, ERP/CRM tools, and reporting
- Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
- Increases orders by suggesting related items, explaining features, and checks customer’s buying history.
- Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
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Identifies ways for continuous improvement of processes.
Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
Qualifications:
- Holds minimum 3–5 years of experience in Inside Sales / Sales Coordination / Customer Operations
- Prior experience in logistics, supply chain, OEM, or B2B service industries
- Experience handling Global customers is an added advantage
- Ability to perform multiple tasks simultaneously
- Working in team environment
- Communicate clearly, both verbally and in written form
- Attention to detail
- Ability to prospect and market concepts to existing and potentially new accounts
- Take action and solve a range of problems that may be difficult but are not typically complex
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Skills Required
- Minimum 3-5 years of experience in Inside Sales / Sales Coordination / Customer Operations
- Prior experience in logistics, supply chain, OEM, or B2B service industries
- Experience handling Global customers
- Ability to perform multiple tasks simultaneously
- Strong written and verbal communication skills
- Attention to detail
WESCO International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about WESCO International and has not been reviewed or approved by WESCO International.
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Retirement Support — Feedback suggests the 401(k) with company match is a relative strong point and is consistently part of the package. Retirement offerings are frequently cited as a solid element within the total rewards.
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Leave & Time Off Breadth — Feedback suggests PTO policies are favorable, including self‑managed or generous banks in some roles along with paid holidays. Paid parental leave and related time‑off options add to the perceived strength of leave benefits.
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Flexible Benefits — Feedback suggests employees have meaningful choice through medical plan options with HSA/FSA alongside ancillary programs like EAP, discounts, and supplemental coverages. The breadth of selectable add‑ons supports tailoring benefits to individual needs.
WESCO International Insights
What We Do
At Wesco, we believe life should run smoothly. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Harnessing 100 years of ingenuity and expertise, we increase profitability, improve productivity and mitigate risk for approximately 150,000 customers worldwide. With nearly 1.5 million products and locations in more than 50 countries, Wesco is your partner in progress. Our company’s greatest asset is our people. From our corporate and field offices to our distribution sites, Wesco employs over 20,000 professionals around the globe. We’re committed to fostering diversity and inclusion across our workforce by embracing the unique perspectives, authenticity, and individuality our team members contribute to the company. Headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company with 2022 net sales of $21.4 billion.
