En tant que Représentant(e) – Ventes internes, vous serez en contact avec les clients existants afin d’augmenter les ventes des produits et/ou services de l’entreprise.
Vous serez responsable de recevoir, de créer et de développer les commandes grâce à des techniques de vente additionnelle, tout en assurant la satisfaction des clients et en apportant une valeur ajoutée à leur expérience d’achat.
Vous mettrez l’accent sur des techniques de vente proactives afin de générer de nouvelles occasions d’affaires et de développer le portefeuille de clients existants. Vous collaborerez également avec l’équipe des ventes externes afin d’assurer l’atteinte des objectifs commerciaux.
Responsabilités
- Recevoir les commandes par courriel et par téléphone, vérifier et saisir les articles commandés, transmettre les commandes au service de traitement des commandes et informer les clients des ruptures de stock ainsi que des dates de livraison prévues.
- Augmenter les ventes en proposant des produits complémentaires, en expliquant leurs caractéristiques et en consultant l’historique d’achat des clients.
- Prendre en charge, qualifier et développer les occasions d’affaires transmises par les équipes du marketing, des ventes externes et des comptes nationaux.
- Identifier des possibilités d’amélioration continue des processus.
- Préparer, produire et effectuer le suivi des soumissions verbales ou écrites afin de conclure des ventes ou de comprendre les raisons pour lesquelles une commande n’a pas été obtenue.
- Examiner les rapports des commandes clients en cours et prendre les mesures nécessaires pour résoudre les problèmes, notamment lorsque certaines commandes risquent de ne pas respecter les dates de livraison promises.
- Assurer le suivi des rapports de commandes en souffrance du système de distribution, des rapports d’accélération des livraisons et des avis associés, ainsi que des communications avec les clients.
- Communiquer à la direction les tendances du secteur, les prix pratiqués par la concurrence et les commentaires des clients.
Qualifications
- Diplôme d’études secondaires ou équivalent requis; diplôme universitaire de premier cycle (baccalauréat) souhaité.
- Posséder de deux à quatre ans d’expérience en vente et en administration des ventes. La personne titulaire du poste continue de développer des connaissances et des compétences de niveau supérieur, tout en étant pleinement autonome et productive dans l’exercice de ses responsabilités professionnelles.
- Maîtriser les outils Microsoft Office et posséder des compétences informatiques de base.
- Être capable de gérer plusieurs tâches simultanément.
- Avoir de bonnes aptitudes pour le travail en équipe.
- Communiquer clairement, tant à l’oral qu’à l’écrit.
- Faire preuve de rigueur et d’un grand souci du détail.
- Être capable de prospecter et de promouvoir des produits ou des solutions auprès des clients existants et de nouveaux clients potentiels.
- Faire preuve d’initiative et être capable de résoudre divers problèmes pouvant être difficiles, mais généralement peu complexes.
- Être capable d’identifier et de définir les problèmes ainsi que les solutions possibles de façon autonome, en choisissant parmi les solutions existantes.
- Être capable de travailler de façon autonome avec une supervision générale.
- Être disponible pour effectuer des déplacements professionnels représentant de 0 % à 25 % du temps de travail.
As a Representative - Inside Sales, you will interact with existing customers, to increase sales of the Company's products and/or services. You will obtain, create, and up-sell orders, creating customer satisfaction and adding value to the customer's buying experience. You will focus on proactive selling techniques to add business or expand current book of accounts. You will collaborate with outside sales to ensure goals are being met.
Responsibilities:
- Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
- Increases orders by suggesting related items, explaining features, and checks customer’s buying history.
- Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
- Identifies ways for continuous improvement of processes.
- Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
- Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer’s promised delivery date.
- Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.
- Reports industry trends, competitive pricing and customer feedback to management.
Qualifications:
- High School Degree or Equivalent required; Bachelors’ degree preferred
- Requires knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however fully competent and productive professional contributor (2-4 years)
- Familiar with Microsoft Office, and ability to perform basic computer skills
- Ability to perform multiple tasks simultaneously
- Working in team environment
- Communicate clearly, both verbally and in written form
- Attention to detail
- Ability to prospect and market concepts to existing and potentially new accounts
- Take action and solve a range of problems that may be difficult but are not typically complex
- Identify and define problems and possible solutions independently; chooses among existing solutions
- Ability to work independently with general supervision
- Ability to travel 0% - 25%
** This role includes the opportunity to earn commission in addition to base salary, with earnings tied to your individual sales performance.**
About UsThis amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.
Skills Required
- High school diploma or equivalent
- Bachelor's degree
- 2 to 4 years of sales and sales administration experience
- Knowledge of Microsoft Office and basic computer skills
- Ability to manage multiple tasks simultaneously
- Ability to work in a team environment
- Clear verbal and written communication skills
- Strong attention to detail
- Ability to prospect and promote products or solutions to existing and prospective customers
- Initiative and ability to solve difficult but generally non-complex problems
- Ability to independently identify problems and select among existing solutions
- Ability to work independently with general supervision
- Availability to travel 0% to 25% of the time
WESCO International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about WESCO International and has not been reviewed or approved by WESCO International.
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Retirement Support — Feedback suggests the 401(k) with company match is a relative strong point and is consistently part of the package. Retirement offerings are frequently cited as a solid element within the total rewards.
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Leave & Time Off Breadth — Feedback suggests PTO policies are favorable, including self‑managed or generous banks in some roles along with paid holidays. Paid parental leave and related time‑off options add to the perceived strength of leave benefits.
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Flexible Benefits — Feedback suggests employees have meaningful choice through medical plan options with HSA/FSA alongside ancillary programs like EAP, discounts, and supplemental coverages. The breadth of selectable add‑ons supports tailoring benefits to individual needs.
WESCO International Insights
What We Do
At Wesco, we believe life should run smoothly. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Harnessing 100 years of ingenuity and expertise, we increase profitability, improve productivity and mitigate risk for approximately 150,000 customers worldwide. With nearly 1.5 million products and locations in more than 50 countries, Wesco is your partner in progress. Our company’s greatest asset is our people. From our corporate and field offices to our distribution sites, Wesco employs over 20,000 professionals around the globe. We’re committed to fostering diversity and inclusion across our workforce by embracing the unique perspectives, authenticity, and individuality our team members contribute to the company. Headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company with 2022 net sales of $21.4 billion.
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