Representative I Experience

Schedule:

This is a full-time opening position at the Southwest location with a regular schedule of: 5:15 AM – 1:15 PM

To support program and team needs, this position also requires some schedule flexibility, including:

• Up to four shifts per month from 9:00 AM – 5:00 PM in place of the regular opening shift.
• Participation in Kids Night Out (KNO) once per month, typically held on a Saturday from 5:00 PM – 9:00 PM.

Candidates should be comfortable with the early-morning opening schedule and able to meet these recurring schedule requirements.

At the YMCA, we believe that strengthening community starts with you. We’re looking for a warm, energetic Experience Representative who loves connecting with people, creating a welcoming atmosphere, and helping every member feel like they belong.

As an Experience Representative, you’ll be the first friendly face our members see when they walk through the door. You’ll support the Y’s mission by building genuine relationships, answering questions, and helping members find the programs and resources that best fit their goals.

• Greet and engage with members, guests, and community visitors in a caring and inclusive way.
• Provide information about membership options, programs, and services.
• Handle member check-ins, program and membership inquiries.
• Support membership growth through outreach, tours, and positive member experiences.
• Oversee and manage, Southwest YMCA's Kids Night Out Program
• Work closely with the team to ensure the Y remains a clean, safe, and welcoming environment for all.

• A genuine passion for people and community connection.
• Strong communication and customer service skills.
• Ability to multitask in a busy environment while staying positive and composed.
• Comfort using basic computer systems for member accounts.
• Prior customer service or front desk experience is a plus — but we’ll provide training!

• Free YMCA membership for you (and often your household!)
• Opportunities for growth and learning in a supportive, values-driven environment.
• Be part of a mission-focused team making a real impact in your community.

Every day, we practice Caring, Honesty, Respect, and Responsibility — because at the Y, we don’t just welcome members; we welcome neighbors, families, and friends.

Ready to make a difference every day?
Apply today and help us build a stronger, healthier community — together.

POSITION SUMMARY  

Under the direction of the Experience Director, the Representative will be point of contact for prospective new members, current members and guests.  The incumbent will handle membership sales and administrative items while demonstrating enthusiasm to members and guests. The Representative works alongside the YMCA Center team to deliver world-class customer service and relationship building skills to create a welcoming environment at the YMCA. The incumbent will also exhibit the core values of caring, honesty, respect and responsibility in all aspects of their work with the YMCA. 

OUR PATH

For 150 years, the YMCA of Metro Denver has been more than a place - it is a movement that lifts spirit, mind and body for all.  Our direction is clear: Elevate Lives and Rise Together.  Grounded by our mission and strengthened by the global YMCA movement we will elevate our people, purpose, partnerships and promise.

ESSENTIAL FUNCTIONS  

• Interdepartmental collaboration to ensure facility/programs are meeting member’s needs   
• Develops positive relationships with members and participants and provides motivational support and guidance focusing on the needs of the member  
• Conducts membership tours, enrolls new members and processes/reviews member applications, including performing/reviewing data entry on all membership requests  
• Assists Experience Director with member phone calls, emails, surveys and marketing efforts 
• Assists members and participants with program registration, answers inquiries, including member concerns and provides information on membership and programs  
• Circulates throughout the building to ensure safety of users and security of building  
• May act as manager on duty if assigned  
• Carry out daily tasks related directly to the position’s scope and responsibility  

WORK ENVIRONMENT & PHYSICAL DEMANDS 

• Physical demands described here are representative of those needed to successfully perform the essential functions of this job; reasonable accommodation can be made to enable individuals with disabilities to perform essential functions  
• Regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.    
• Frequently required to sit, reach and must be able to move around the work environment   
• Occasionally lift and/or move up to 20 pounds  
• Specific vision abilities required by this job include close vision, distance vision, and focus   
• Noise level in the work environment is usually moderate  

YMCA CHILD ABUSE PREVENTION & RISK MANAGEMENT

The YMCA is committed to the safety and well-being of all children and vulnerable individuals. As part of our commitment to child abuse prevention and Praesidium accreditation standards, all employees are required to comply with YMCA abuse prevention policies, including screening, training, supervision, and reporting requirements.

QUALIFICATIONS

• Minimum age 18 
• High school diploma or GED required 
• Prefer 1+ years of relevant experience preferably in a YMCA or other nonprofit agency  
• Prefer knowledge of, and previous experience with, diverse populations  
• Must be adaptable, have high ownership and strong work ethic  
• Commitment to shared accountability, teamwork, and creative leadership  
• Demonstrate an ability to interact positively with people; perform several duties simultaneously and take the initiative to solve participant problems  
• Understanding the mission and purpose of the YMCA and roles of volunteers and staff  
• Must be able to work flexible hours including evenings, weekends, holidays as needed 
• CPR and First Aid certifications required within 30 days of hire  

BENEFITS

• Health and Vision Care
• Dental
• Generous Retirement Contribution Options -Includes company contribution of 10% once eligibility is met
• Paid Time off
• Paid Sick Leave
• Paid Holidays
• Free Membership
• Program Discounts
• Employee Assistance Program