Hilton Grand Vacations

Representative HOA Accounts Receivable

Posted 4 Days Ago

Be an Early Applicant

Las Vegas, NV, USA

In-Office

Entry level

Travel

The Role

Support homeowner account administration by processing and posting payments and adjustments, directing payments to proper accounts, endorsing and depositing payments, submitting refunds, archiving payment images/correspondence, researching missing payments, mailing statements, tracking check/ACH requests, creating/updating procedures, ordering supplies, sorting departmental mail, and assisting with special projects while maintaining compliance and customer service.

Summary Generated by Built In

Here’s why you will love it here:

Recognition Programs and Rewards
Excellent health care options, including medical, dental, and vision
A people-first culture
Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
Perks at work: Employee Pricing platform
Employee Assistance Program that supports your physical and mental well-being.
Paid Vacation Time and Paid Sick Days
401(k) program with company match
Tuition reimbursement programs
Numerous learning and advancement opportunities
And more!

The HOA Accounts Receivable Representative is responsible for supporting the administration and maintenance of homeowner accounts by processing payments, updating account records, and assisting with inquiries related to assessments and account balances. Working under established procedures and guidance, this role researches basic account issues, maintains accurate records, and supports internal teams with account-related requests. The position requires strong attention to detail, organizational skills, and a commitment to providing professional and courteous customer service.

Responsibilities

Processes transfer requests from maintenance fees to loans
Submits refund requests to AP for processing
Archives payment images and/or general correspondence
Creates and implements new procedures and updates existing procedures for HOA Accounts Receivable functions
Directs payments to proper member accounts using financial institution websites
Posts payments and adjustments for member accounts on proprietary systems
Endorses and deposits member payments into the respective HOA bank accounts
Responsible for ordering supplies
Sorts departmental mail and forwards to the appropriate teams
Tracks all check/ACH requests originated within the HOA Accounts Receivable team
Mails letters/statements to members that are generated by department or proprietary systems
Research missing payments
Handles special projects that are assigned by manager, supervisor, or lead
Completes all required company training/compliance courses as assigned
Adheres to Company standards and maintains compliance with all policies and procedures
Performs other related duties as assigned

Qualifications

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

High school/GED
Ability to take initiative and effectively adapt to changes
Computer proficiency in Microsoft Word, Excel and Outlook
Recognizes an emergency and takes appropriate action
Excellent verbal and written communication skills
Excellent organizational skills and attention to detail
Ability to interpret and create policies, procedures and manuals
Ability to maintain balance of cordiality while enforcing department objectives
Ability to work overtime and occasional weekends, as needed

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Associate's Degree/College Diploma/
Working knowledge of Clarity and NLS is preferred.

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.