Representative, Gift Processing

Who We Are

International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.  

We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve.  

The Need

For over 25 years, IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM’s Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for very large populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence, we are seeking a Representative, Gift Processing.

IJM is seeking a detail-oriented individual to coordinate IJM’s donation data management and gift acknowledgement processes from beginning to end, with an eye for both operational effectiveness and donor experience. The successful candidate will be an effective problem-solver with experience in data management, data quality, administration and non-profit fundraising in a fast-paced, professional environment and must maintain confidentiality of privileged and sensitive information.

This position is hybrid (onsite Tuesdays & Thursdays) and located in the Washington, DC area. This position reports to the Head of Data Quality & Compliance. 

Responsibilities:

Gift Data Management

Work with other Gift Processing Coordinator(s) to:

• Ensure accurate and timely entry of all gift information from checks, cash, credit cards, wire transfer, EFT and stock donations into IJM’s constituent database, to meet the needs of IJM’s donors, fundraising and accounting teams;

• Facilitate recurring donations via credit card and direct debit and follow-up with exceptions;

• Facilitate company matching gifts and the processing of data from other workplace giving programs;

• Maintain procedures to ensure data compliance with financial policies including restricted giving, refunds and receipting;

• Process and track giving for various events and campaigns;

• Communicate with teams about their events and campaigns to ensure we are set up to correctly process their gifts;

• Communicate with all teams as gift questions arise;

• Clean up various data associated with giving in Salesforce; and

• Liaise with the IJM’s Finance department to reconcile discrepancies between various sources of information including IJM’s online systems, accounting database and banking records.

Gift Acknowledgements

• Lead on and ensure timely and accurate delivery of all gift acknowledgements to donors, coordinating with volunteers, other staff and interns, when applicable.

• Implement new systems as they are developed to implement new fundraising strategies for acknowledging various types of donations; and

• Identify and recommend technology and system improvements that would reduce costs, increase efficiency and allow for scaling as volume is expected to grow rapidly over the coming years.

Team Administration

• Maintain filing systems for donor records and authorizations that require paper documentation; and

• Manage inventory of all materials needed for gift acknowledgements and other program needs.

Requirements:

• 2 years of professional experience in database management, administration, accounting or a similar role preferred;

• Bachelor’s degree in business or communications or related field;

• Proven ability to manage tasks and meet deadlines with minimal oversight or supervision;

• Proven ability to manage large amounts of information with accuracy;

• Must be able to type a minimum of 50-60 words per minute;

• Proficiency in Microsoft Office, particularly Excel;

• Exceptional ability in written and oral communications – proven ability to communicate effectively with a variety of constituencies including donors, vendors and internal stakeholders;

• Familiarity with non-profit fundraising preferred;

• Demonstrated ability to manage and maintain accurate data; and

• Prior experience using Salesforce preferred.

Critical Qualities:

• Mature orthodox Christian faith as defined by the Apostles’ Creed;

• Winsome;

• Driven;

• Tenacious problem solver;

• Compelling conversationalist and intelligent listener;

• Exceptionally high level of honesty and integrity;

• High standard of personal discipline;

• Sustained positive attitude; and

• Comfortable relating to an audience of diverse people and personalities.