Coyote Logistics has been acquired by RXO. RXO (NYSE: RXO) is a leading provider of asset-light transportation solutions. RXO offers tech-enabled truck brokerage services together with complementary solutions including managed transportation, freight forwarding and last mile delivery. The company combines massive capacity and cutting-edge technology to move freight efficiently through supply chains across North America. The company is headquartered in Charlotte, N.C. Visit RXO.com for more information and connect with RXO on Facebook, X, LinkedIn, Instagram, and YouTube.
As a Representative, Customer Operations, you will be responsible for executing daily activities for customer accounts, focusing on account growth and efficiency by fostering strong relationships and understanding customer commitments. Operations Reps perform load management, handle scheduling, and ensure service quality while aiming to maximize profitability.
Daily Tasks & Responsibilities (include, but not limited to):
▪ Support Sales with managing the branches key accounts.
▪ Provide spot rates, calculate costs, and pursue additional business opportunities through spot, project, or annual agreements.
▪ Enter loads and confirm notes about the status of shipments.
▪ Schedule pickup and delivery appointments with warehouses and customers.
▪ Track the status of shipments from inception to delivery and communicate with the customer on the status of the shipments.
▪ Handle any issues that arise on shipments and share information and updates with the customer.
▪ Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete.
▪ Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group.
▪ Prioritize the daily workload and focus of your accounts, including load entry, tracking, and reporting.
▪ Monitor report cards.
Essential Skills, Characteristics, & Experience:
Energetic self-starter
Strong problem-solving skills
Strong communication skills
Open to constructive and actionable feedback
Team player
Do Well, Be Well
- Comprehensive medical, dental, vision, and life insurance coverage
- Retirement 401(k) featuring employer match
- Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)
- Employee Assistance Program (EAP)
- Industry-leading mental health resources
- Complimentary membership to Peloton
- Access to LinkedIn Learning for continuous skill enhancement
- Paid time off and paid parental and disability leave
- 3 paid community service days annually
Important Notice to US Applicants:
Coyote is an at-will employer. We are an Equal Opportunity Employer. Please view Equal Opportunity Posters provided by the OFCCP.
Top Skills
What We Do
Coyote Logistics is a leading global third-party logistics provider that matches more than 10,000 shipments every day. Founded in 2006, Coyote was created with one goal in mind: offer a better service experience in the transportation industry. Our commitment to providing visibility and reliability to our customers separated us from other providers, raising industry standards for both service metrics and customer satisfaction.
We became a UPS company in 2015, adding UPS asset utilization, air & ocean freight forwarding, and more to our expanding portfolio of services. As the supply chain market adapts to match higher customer expectations and evolving technologies, so do we. Get in touch today to find out how we Drive Business Forward.
North American website: www.coyote.com
European website: www.coyotelogistics.com
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