Why Join Us 為什麼加入我們
We are a global leader in the vision care industry, providing professional, high-quality products and services. As part of our Customer Service team, you will be the vital link between our clients, sales team, and manufacturing partners. This is more than a support role – you will help shape an exceptional customer experience
我們是全球視力保健領域的領導品牌，提供專業且高品質的產品與服務。加入我們的客戶服務團隊，你將成為客戶、業務團隊與製造合作夥伴之間的重要橋樑。這份工作不僅是客服，更是為客戶打造優質體驗的重要一環。
What You Will Do 工作內容
• Handle and manage customer orders, including OEM eyewear frame-related matters
• Communicate effectively with customers and factories to ensure smooth order processing
• Provide professional customer service and maintain strong customer relationships
• Resolve customer inquiries, complaints, and return/exchange issues
• Support customer service projects and assist the sales team in solving order problems
• Coordinate through various platforms (Line@, Email, Telephone, etc.)
• Participate in shift rotation as required by the company
• 處理並管理客戶訂單（包含代工框相關事務）
• 與客戶及工廠有效溝通，確保訂單流程順暢
• 提供專業客戶服務並維護良好關係
• 解決客戶問題、客訴及退換貨事宜
• 支援客戶服務專案，協助業務同仁處理解決訂單問題
• 透過多種平台（Line@、Email、電話等）即時回覆客戶
• 須配合公司輪班
What We Offer 我們提供
• Competitive salary and transparent performance bonus scheme
• Professional training in customer service and vision care industry knowledge
• Opportunities to work with international teams and expand career growth
• Employee benefits including health programs and product discounts
• 具競爭力的薪資與透明的績效獎金制度
• 專業培訓（客服技巧與視力保健產業知識）
• 與國際團隊合作的機會，擴展職涯發展空間
• 員工福利（健康計畫與產品折扣）
Pre-employment training 職前訓練
Location: Taipei Office
地點：台北辦公室 （台北市中山區民生東路三段8號）
Duration: One month
時間：一個月
What We're Looking For 任職要求
• At least 1–3 years’ experience in customer service, sales coordination, administration, or related roles (vision care/optometry industry experience is a plus)
• Good communication skills in Mandarin and English (Intermediate level or above)
• Proficiency in MS Excel, Word, and PowerPoint
• Strong attention to detail, pressure resistance, service-oriented, and a team player
• 1–3 年以上客服、業務助理、行政或相關工作經驗（具視力保健／驗光產業經驗者佳）
• 具良好中英文溝通能力（中等程度以上）
• 熟練使用 Excel、Word、PowerPoint,
• 積極細心、抗壓性高、具工作服務熱忱、樂於團隊合作
Your ZEISS Recruiting Team
Top Skills
What We Do
ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue totaling 10 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets (status: 30 September 2023). With around 43,000 employees, ZEISS is active globally in almost 50 countries with around 30 production sites, 60 sales and service companies and 27 research and development facilities (status: 30 September 2023). Founded in 1846 in Jena, the company is headquartered in Oberkochen, Germany. The Carl Zeiss Foundation, one of the largest foundations in Germany committed to the promotion of science, is the sole owner of the holding company, Carl Zeiss AG. Data privacy: www.zeiss.com/data-protection Imprint: http://zeiss.com/publisher This is ZEISS's official LinkedIn account. It follows the ZEISS Netiquette: www.zeiss.com/netiquette
