Representative, Casino Credit

Summary Statement:

The Representative, Casino Credit is the key component to allowing guests to utilize their credit lines as the Representative manages all credit applications. The ideal candidate creates a work environment that supports our core values, promotes integrity, teamwork, performance, recognition, and mutual respect. All responsibilities are to be performed in accordance with all laws and regulations, as well as Resorts World Las Vegas policies, practices, and procedures.

Primary Job Duties: Includes but is not limited to:

• Process credit applications for casino players; accept applications via phone, fax, email, or mail and process within established company guidelines.
• Answer phone calls directed to the Casino Credit department, potentially multiple lines at once.
• Coordinate, gather and enter data from credit applications into the computerized system.
• Verify and process banking information from various banking institutions.
• Maintain customer credit files with updated information as prompted by computerized system.
• Verify and update players’ information and history in both the gaming and player systems.
• Assist credit operations in the gathering of financial data/consumer reports in the consideration of casino credit to help minimize financial losses to the company.
• Communicate with Central Credit and other external partners regarding credit applications.
• Review Central Credit daily report for affected in-house accounts.
• Ensure compliance with Title 31 and AML/SARC policies and procedures.
• Assist Casino Marketing, Executives and other external requests as needed.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications: Includes but is not limited to:

• Working knowledge of gaming regulations.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Ability to effectively communicate in English.
• Working knowledge of Microsoft Applications (example Word, Excel).
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Preferred: 

• Working knowledge of Title 31 and AML/SARC protocol.
• Working knowledge of a currency counter.
• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum of six months of Casino Credit experience.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.
• Ability to obtain the following:
  • Nevada Gaming Registration

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is typically performed in an office environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 50 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.

• Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.

• Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.

• Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.

• Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.