At LGC Standards, we work with organisations around the world to help ensure that laboratory testing is accurate, reliable and trusted.
When food is tested for contaminants, medicines are developed, water quality is checked or products are assessed for safety, laboratories need confidence that their results are correct. We provide the tools, programmes and expertise that help make this possible, supporting customers in more than 120 countries worldwide.
Job DescriptionWe're seeking a Reporting Coordinator to join our team and help deliver accurate reports and excellent customer support to organisations that rely on our services every day.
This is an excellent opportunity for someone with strong organisational skills, attention to detail and a customer-focused attitude who enjoys working with data, systems and problem-solving.
Working with colleagues across Reporting, Customer Services and Technical teams, you'll help ensure participants receive accurate results, high-quality reports and excellent service throughout their proficiency testing journey.
What you'll be doing
- Coordinating reporting activities for allocated proficiency testing schemes.
- Producing, checking and distributing reports and supporting documentation to participants.
- Providing first-line support to customers via email and telephone, helping them with result submissions, reporting queries and system-related questions.
- Accurately entering, validating and maintaining participant and scheme data.
- Assisting with the setup of new scheme years and supporting reporting system configuration activities.
- Supporting testing and validation of system improvements and new functionality.
- Monitoring reporting schedules and helping ensure deadlines are met.
- Working closely with internal teams to resolve issues and deliver a positive customer experience.
- Identifying opportunities to improve processes, reduce manual effort and increase efficiency.
- Supporting departmental objectives and contributing to continuous improvement initiatives.
Qualifications
Essential
- Strong attention to detail and a high level of accuracy.
- Excellent organisational skills and the ability to manage multiple priorities.
- Good written and verbal communication skills.
- Confidence working with data, systems and administrative processes.
- Good working knowledge of Microsoft Office, including Excel, Word and Outlook.
- Ability to work independently and collaboratively within a team.
- A proactive and customer-focused approach.
Nice to have
- Experience in administration, data processing, customer service or reporting roles.
- Experience working in a regulated, quality-focused or technical environment.
- Strong Excel skills.
- Experience supporting business systems or customer-facing platforms.
- Experience identifying and implementing process improvements.
Why join us?
- Hybrid working with 2-3 days per week onsite in Bury.
- Develop transferable skills in reporting, customer support, data administration and systems.
- Gain exposure to quality-focused processes and technical operations.
- Build experience that could lead to future opportunities in operations, customer service, reporting, quality or project-based roles.
Our values
- PASSION
- CURIOSITY
- INTEGRITY
- BRILLIANCE
- RESPECT
Equal opportunities
We are committed to ensuring that every job applicant and employee is valued for their individual talents. We strictly prohibit discrimination on the basis of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or parental status, religion, or belief. We proudly support an inclusive work environment where everyone can compete and succeed based on their merits.
For more information about us, please visit our website www.lgcstandards.com
Skills Required
- Strong attention to detail and a high level of accuracy
- Excellent organisational skills and ability to manage multiple priorities
- Good written and verbal communication skills
- Confidence working with data, systems, and administrative processes
- Good working knowledge of Microsoft Office, including Excel, Word, and Outlook
- Ability to work independently and collaboratively within a team
- Proactive and customer-focused approach
- Experience in administration, data processing, customer service, or reporting roles
- Experience working in a regulated, quality-focused, or technical environment
- Strong Excel skills
- Experience supporting business systems or customer-facing platforms
- Experience identifying and implementing process improvements
LGC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about LGC and has not been reviewed or approved by LGC.
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Healthcare Strength — Health, dental, and vision coverage with FSA/HSA options are consistently part of the package, and private medical is cited where applicable in the UK. Coverage is often characterized as solid alongside other core benefits.
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Retirement Support — Retirement offerings include a 401(k) with employer contribution in the U.S. and pension schemes in the UK, complemented by life and disability insurance. These elements are highlighted as part of a standard-to-competitive core package.
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Leave & Time Off Breadth — Paid time off, holidays, sick leave, and family leave are broadly available, with some sites offering a year‑end shutdown. Flexibility and local leave programs contribute to a generally well-rounded time‑off offering.
LGC Insights
What We Do
LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality and range. LGC’s tools play a key role in customer workflows from discovery applications through to commercial manufacture and enable its customers to: bring new diagnostics and therapies to market; progress research and development; optimise food production; and continuously monitor and enhance the quality of food, the environment and consumer products. LGC’s 175+ years of scientific heritage, combined with a track record of innovation and value-enhancing acquisitions, has enabled the company to build its product portfolio and expertise, and develop deep relationships with customers, industry partners and the global scientific community. LGC’s core purpose of Science for a safer world and its core values of passion, curiosity, integrity, brilliance and respect, drive its culture. As of 30 June 2021, it employs 4,350 employees, of which over 1,175 employees hold PhD and/or master’s degrees. Its products and services are delivered by highly qualified and experienced teams, operating from a global network of accredited sites that showcase its scientific and manufacturing capabilities.
