Reporting Analyst

Company Description

Elevate your career with Cielo through our opportunity for a Reporting Analyst!

Step into a new chapter by utilizing your analytical skills to shape strategic insights, contributing to the excellence that defines our business.

• Work Location: Mandaluyong, Philippines
• Work Arrangement: Hybrid (2-3 in the office)
• Language Requirement: English
• Shift Schedules: Day shift / Mid shift/ Night shift

Specific Requirements:

1. Minimum of 2 years of experience in reporting and analytics;
2. Background in RPO/Recruitment is a plus.
3. Proven track record in client/stakeholder management.
4. Proficient in essential tools, including MS Excel with expertise in SQL, Macro (VBA), PowerQuery (Must-Have), and familiarity with Data Studio and Looker.

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Are you ready to accelerate your career?

Join Cielo as a Reporting Analyst! A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success!

Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition.

Cielo is the world’s leading strategic Recruitment Process Outsourcing (RPO) partner. The industry has verified Cielo’s reputation for executing innovative solutions that provide business impact through numerous awards and recognitions, including its annual leadership position on the HRO Today RPO Baker’s Dozen listing, Peak Matrix Leader placement by Everest Group and Industry Leader designation by Nelson Hall.

Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law.

Job Description

The Reporting Analyst is responsible for metric reporting and analysis, billing and operational processes, as well as day-to-day inquiries.

Responsibilities:

• Complete all required client reporting based on established service line agreement.
• Complete requirements for other metrics and reporting.
• Accept and complete all ad hoc reporting requests in a timely manner.
• Create and maintain billing templates.
• Develop audit process for monthly billing reconciliation.
• Provide consultative information to client services teams around process & workflows that impact reporting and billing.
• Analyze dashboards on weekly basis and provide key findings to Client Services Manager or Client Services Director.
• Monitor trends and make appropriate recommendations.
• Establish and utilize documented reporting policies that meet reporting and business goals of account leader.
• Reach out proactively to the client teams on a weekly basis to understand their reporting needs in the upcoming week.
• Facilitate ongoing discussions with client services leaders to eliminate non value-add reporting.
• Other duties as assigned. 

Qualifications

Education:

• Associate’s degree required. Bachelor’s degree strongly preferred Experience:
• A minimum of 2 years of experience in reporting and analytics

Functional/Technical Knowledge, Skills and Abilities Required:

• Demonstrated proficiency with the Microsoft Office suite, including Outlook and Excel.
• Strong proficiency in Applicant Tracking Systems (ATS) and reporting capabilities.
• Basic analytical skills with the ability to assess and present key data.