What You Will Bring To The Team.
The Reporting Analyst is responsible for using their knowledge of data processing, reporting and analysis to provide a clear view to leadership allowing them to make decisions based on data. Their duties include creating reports based on their findings and monitoring key performance indicators (KPIs) to determine the success of business. The candidate will work mainly in the service department and will have interaction with the service leaders in daily basis and provide service insights as “utilization % of workforce” and “time to close an SR”.
What You Will Be Doing
- Creates, develops, and maintains reports, datasets, ad hoc requests and dashboards for the service managers and service leadership using system tools and databases. Leverage and review data and information to monitor reporting performance against agreed service industry metrics.
- Creation of new tableau dashboards, complex data projects, automatization of current reports and identifying future reporting related to the service business.
- Participate in business analysis activities, operation reviews and meetings with service leaders to present data and understand the business from an operational perspective. Translate business requirements into specifications that will be used to implement the required reports and dashboards, created from potentially multiple data sources.
- Assist with training and mentoring other Data Analysts and service leaders.
Naturally to be successful in this role, you must have and know of:
- 4 - 5yrs experience in reporting and analytics required.
- Bachelor’s in computer science, business, or related field or equivalent combination of education and experience required.
- Experience working in the service industry and an understanding of operational costs required.
- Experience using VBA, Visual Studios and SSMS, and Tableau/Power bi preferred.
- Focus on problem-solving and proactively improving processes.
- Understanding of Financial statements and General Ledger
- Ability to set and meet deadlines under pressure
- Experience creating presentations for high-level leaders required.
- Excellent attention to detail
We Offer
- Hired directly by Toshiba and 100% under payroll.
- Benefits of the law (IMSS, INFONAVIT, December day voucher, vacation voucher)
- Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
- Minor medical expenses insurance.
- Savings fund for employees, capped at the limit of the law.
- Grocery coupons.
- Pension plan.
- 12 days of vacation plus 6 floating days.
Toshiba Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Toshiba and has not been reviewed or approved by Toshiba.
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Healthcare Strength — Health, dental, and vision coverage, along with disability, life insurance, FSAs, and mental health support, are available across major U.S. subsidiaries. Coverage begins at hire in some entities and is described as comprehensive.
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Leave & Time Off Breadth — Paid time off that grows with tenure and multiple paid holidays, including a year‑end shutdown in some units, are standard offerings. Family and medical leave options are also highlighted in several regions.
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Retirement Support — 401(k) plans with employer matching are offered in multiple divisions, complemented by programs like an employee stock purchase plan and performance bonuses. These financial benefits provide structured long‑term savings support.
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What We Do
For over 140 years, Toshiba Group has contributed to a sustainable future by applying innovative technologies to value creation. Today, our business domains center on energy, social infrastructure, electronic devices and digital solutions, all essential supports for modern life and society. Guided by the principles of The Basic Commitment of the Toshiba Group, “Committed to People, Committed to the Future”, Toshiba Group promotes global operations that contribute to the realization of a world where generations to come can live better lives.
