Help to mitigate losses by coordinating the repossession of delinquent collateralized consumer bank auto & recreational vehicle loans (e.g., boats, RV’s, motorcycles).
Primary Responsibilities:- Receive referrals from in-house Collections departments, typically at the 85 day past due point, or by way of voluntary repossessions.
- Coordinate the repossession and transportation of collateral with dedicated list of external repossession agents.
- Ensure repossession agents are provided with all necessary and accurate information to successfully recover collateral.
- Interact with in-house collectors, external vendors, attorneys and law enforcement to ensure successful recovery of collateral.
- Research value of collateral in order to provide information to Remarketing Team to determine the cost and benefit of repossession activity.
- Perform skip-tracing as necessary to locate collateral if repossession agents are unable to locate collateral after two attempts. Make customer contact in order to coordinate payments or collateral surrender.
- Perform collections activities as needed.
- Negotiate settlements with mechanic’s lien holders, impound lots, marinas, dealerships, etc.
- Participate in Audits at vendor sites as requested by management.
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Complete other related duties as assigned.
Works 200+ accounts per week.
Direct contact with external repossession agent vendors, attorneys and law enforcement.
This position has customer contact.
Education and Experience Required:A combined minimum of 3 years’ higher education and/or relevant work experience.
Ability to travel up to 10% of the time.
Education and Experience Preferred:Bachelor’s degree.
Collections or repossession experience.
Knowledge of M&T Bank systems.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.LocationGetzville, New York, United States of AmericaSkills Required
- Combined minimum of 3 years' higher education and/or relevant work experience
- Ability to travel up to 10% of the time
- Ability to perform skip-tracing and locate collateral
- Ability to negotiate settlements with lien holders, impound lots, marinas, dealerships
- Collections or repossession experience
- Bachelor's degree
- Knowledge of M&T Bank systems
M&T Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about M&T Bank and has not been reviewed or approved by M&T Bank.
-
Retirement Support — Retirement benefits are positioned as a strong pillar, including a 401(k) match and the possibility of an additional employer contribution, plus access to an employee stock purchase plan.
-
Leave & Time Off Breadth — Time-off offerings are framed as competitive, with a flexible PTO approach and paid volunteer time called out as a meaningful add-on to standard leave.
-
Wellbeing & Lifestyle Benefits — Wellbeing support appears comparatively robust, highlighted by mental-health therapy/coaching sessions and broader wellness programming alongside community-oriented perks.
M&T Bank Insights
What We Do
M&T Bank is a multi-state community-focused bank serving New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, D.C. Founded in 1856, the company provides banking, investment, insurance and mortgage financial services to more than 3.6 million consumer, business and government clients.
