The Replacement Account Representative will work as a direct representative and liaison for Hertz Rental Car. This role will act as the facilitator and single point of contact between Hertz and the fleet company. Main responsibilities will be account management along with increasing revenue and market share.
What You’ll Do:
Develop a thorough knowledge of rental and fleet operating systems
Responsible for supporting fleet account managers using critical thinking
Support regular new hire class trainings with fleet account
Assist fleet partners during the life cycle of the rental- from reservation to invoice
Be part of a diverse team whose focus is providing premier service to both internal and external customers
Learn to develop and implement processes to streamline tasks and find efficiencies
Correspond with VP and C Level employees within the client’s organization
What We’re Looking For:
Highschool diploma or GED required
higher education degree, preferred
Passion for customer service
Strong grammar / communications skills
Excellent organization, critical thinking, and decision-making skills; to include time management and prioritization
Demonstrated ability to work effectively and independently
Proficient in Microsoft Office (including Excel, PowerPoint, Word)
Solution oriented; using both analytics and service skill set
Ability to collaborate with internal and external stakeholders across multiple functions and locations
Flexible and adaptable; ability to work effectively in ambiguous situations
Excellent verbal and written communication skills
Results driven, ability to make decisions and help solve problems
Ability to work under minimal supervision with a goal-oriented mindset
Hertz Local Edition (HLE) and / or Hertz systems knowledge a plus
What You’ll Get:
- Hybrid work schedule at the Wheels office 3 days per week
- This position starts at $18/hour commensurate of experience
- 40% off any standard Hertz Rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
About UsThe Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
Skills Required
- High school diploma or GED
- Higher education degree
- Passion for customer service
- Strong grammar and communication skills
- Excellent organization, critical thinking, and decision-making skills (including time management and prioritization)
- Ability to work effectively and independently
- Proficient in Microsoft Office (Excel, PowerPoint, Word)
- Solution-oriented with analytics and service skill set
- Ability to collaborate with internal and external stakeholders across multiple functions and locations
- Flexible and adaptable; able to work effectively in ambiguous situations
- Excellent verbal and written communication skills
- Results driven; ability to make decisions and solve problems
- Ability to work under minimal supervision with a goal-oriented mindset
- Hertz Local Edition (HLE) and/or Hertz systems knowledge
What We Do
Hertz. We're here to get you there. The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. Product and service initiatives such as Hertz Gold Plus Rewards®, Carfirmations, Mobile Wi-Fi and unique vehicles offered through the Adrenaline, Dream, Green and Prestige Collections set Hertz apart from the competition. Additionally, The Hertz Corporation owns the vehicle leasing and fleet management leader Donlen Corporation, operates the Firefly vehicle rental brand and Hertz 24/7 car sharing business in international markets and sells vehicles through Hertz Car Sales.
