Location: Hybrid/Stevenage
Salary: £52,995 - £62,345 per annum pro rata
Hours: 39 per week
Contract Type: Fixed Term Contract until July 2027 (secondment cover)
This is a great opportunity to join our team, Employer of the Year Housing Heroes awards 2025 and Winner 2026 Inspiring Places to Work™ UK & Ireland.
Are you an experienced Repairs Scheduling leader who thrives on improving performance, developing people and delivering an exceptional customer experience?
We’re looking for a Repairs Scheduling Manager to lead and support a team of around 60 Repair Planners, Team Leaders and Planners, creating a high-performing environment where people can succeed and customers receive a seamless repairs service.
You’ll play a key role in developing our ‘ideal repair booking experience’, building a centre of excellence for repair bookings through accurate diagnosis, effective scheduling, proactive customer communication and timely resolution.
You’ll work collaboratively with colleagues across the Contact Centre, Digital and other booking teams, Out of Hours providers and field-based teams to deliver a consistent, efficient and customer-focused booking process, ensuring the right operative, with the appropriate skills and capabilities, is assigned to resolve the repair in the customer’s home.
We’re looking for someone who:
Has strong experience leading repairs scheduling or resource planning teams, ideally using dynamic scheduling systems.
Is an inspirational, hands-on leader who can motivate, coach and develop first-line leaders and their teams.
Builds strong relationships and works collaboratively with colleagues and senior stakeholders to identify problems, deliver change and drive service improvements.
Leads by example, empowers others and is passionate about delivering results while improving the customer experience.
If you’re a collaborative and influential leader who enjoys making a real difference to both people and performance, we’d love to hear from you.
Please review the full role profile Repairs Scheduling Manager and Behaviours & Mandatory Accountabilities OD level 4 before applying.
Salaries are just the starting point. Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here.
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Closing Date: Wednesday 9th September 2026 at midnight.
Act now - This vacancy may close early without notice.
This is a hybrid role with a base location at our office in Stevenage. Candidates will be expected to work flexibly between the office and home depending on business needs.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Skills Required
- Experience leading repairs scheduling or resource planning teams
- Experience using dynamic scheduling systems
- Experience motivating, coaching, and developing frontline leaders and teams
- Ability to build strong relationships with colleagues and senior stakeholders
- Ability to identify problems, deliver change, and drive service improvements
- Eligibility to work in the UK
- Residency in England or Wales for the duration of employment
What We Do
We are Clarion - the country’s largest housing association, We provide a home to 350,000 people nationwide. We build more than 2,000 new homes a year and through Clarion Futures (our charitable foundation) we provide opportunities for our residents to thrive – supporting people into work, improving neighbourhoods and focusing on sustainability. We exist because there is a housing crisis in our country. There simply aren’t enough affordable and suitable places for people to live. You might have experienced this yourself, or have friends and family who have. We believe having a home to call your own is fundamental to being able to access the right opportunities in life. That is why our mission is to provide homes for those who need them most, We’re all driven by this shared purpose at Clarion. We want to ensure that everyone has the opportunity to build a better future and we’re relentless in pursuing it
