As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Ciena is the global leader in networking systems, services, and software, and this role sits at the heart of how we keep our technology performing at its best. Join a highly collaborative team focused on strengthening the effectiveness of our repair operations processes and performance. This is a critical opportunity to identify product repairability improvements, streamline repair workflows, and implement engineered solutions that improve quality, reduce cost, and accelerate cycle time for Ciena’s advanced optical and routing platforms.
How You Will Contribute
- Drive project management and coordination cross functionally with Repair Operations teams, external partners, and engineering groups to resolve complex repair issue.
- Manage the end-to-end repair lifecycle for Ciena products.
- Partner closely with Ciena Engineering teams to advance repair enablement, first pass evaluation (FPE) preparation, and continuous process improvements projects in the area of Repairs Operations.
- Lead and manage MRB reduction initiatives that enable cost reduction opportunities and reduce lead times
- Define, manage, and report on key operational metrics while identifying opportunities for improvement
- Identify and drive continuous improvement initiatives within repair operations, leveraging data analysis and lean methodologies. Use data and analytics to surface systemic issues, recommend solutions, and implement corrective action plans
- Champion engineering driven optimization across repair processes and materials flow
The Must Haves
- Bachelor's degree in Engineering (Electrical, Electronics, Industrial), Supply Chain Management, or a related technical field.
- 10+ years of experience in product, manufacturing, or process engineering within high-tech, telecom, networking, or complex electronics environments
- Proven track record of successfully managing complex projects and driving operational improvements.
- Demonstrated ability to drive complex engineering projects from concept to execution
- Strong understanding of repair processes, logistics, and quality control methodologies
- Experience with product lifecycle management (PLM) tools and enterprise resource planning (ERP) systems
- Applied knowledge of Design for Manufacturability (DFM), Design for Assembly (DFA), and serviceability principles
- Hands on experience with process optimization, Lean, Six Sigma, or 8D problem solving
- Exceptional communication, interpersonal, and leadership abilities and the ability to collaborate across global, cross functional teams
- Ability to travel occasionally to repair depots, manufacturing sites, or supplier locations as required
- Fluency in English and Spanish
Nice to Haves
- Master’s degree in a related engineering discipline
- Knowledge of telecommunications hardware manufacturing or service environments
- Excellent analytical, problem-solving, and decision-making skills.
- Ability to work effectively in a fast-paced, dynamic environment.
- PMP certification or similar project management qualification
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
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What We Do
Ciena (NYSE: CIEN) is a global leader in networking systems, services, and software. We build the world’s most adaptive networks to enable our customers to deliver richer, more connected experiences for all users. At our core, Ciena is a company rooted in people. We prioritize deep, collaborative relationships within our teams and alongside our customers, partners, and communities around the world. For three-plus decades, we’ve brought our humanity to our relentless pursuit of innovation. We continue to lead the evolution of networking with a strong track record of industry firsts. As end-user expectations skyrocket, our customers and their networks must transform. Ciena powers this transformation by driving next-generation solutions built for maximum openness and agility—today and into the future. Corporate/Brand Values: • Customer First • Integrity • Velocity • Innovation • Outstanding People We're the perfect size for you to make an impact. W Only Ciena has the depth of expertise and the culture of collaboration and partnership required to help our partners evolve. We do this by strategically integrating hardware, services, and software in an open environment to ensure our clients’ networks are ‘fit for flexibility’ today and into the f
Why Work With Us
We are known for our industry-firsts, including the first coherent optical solution, converged packet-optical platform, and intelligence automation platform. Our commitment extends beyond innovation, logging in over 35,000 volunteer hours and $2 million to worthy causes in 2023. We're the perfect size and culture for you to make a difference.
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