Repairs Assistant Manager

Repairs Assistant Manager - Secaucus, NJ 

We are seeking a results-driven, innovative and passionate leader to serve in the role of Repairs Assistant Manager for Brilliant Earth within our Operations team. Our Operations team is dedicated to delivering excellence from the time a customer places an order to the moment a customer opens their package. You will be responsible for overseeing activities at our Brilliant Earth locations as well as our manufacturing partners. As a Repairs Assistant Manager, you will be responsible for meeting deadlines, accuracy in our systems, executing processes and continuously implementing impactful improvements to increase productivity and reduce costs. You will collaborate with external partners, manage an internal team and partner with every department within the company.

The ideal person for this role thrives in fast-paced startup environments and has demonstrated an ability to be effective with finite resources. We have a social and environmental mission at the core of our company and are looking for someone who is enthusiastic about helping us achieve our social, as well as business goals. Join our team of committed problem solvers who are passionate about ensuring that every Brilliant Earth purchase meets the highest standards of quality and craftsmanship. To learn more about what it means to be a member of our Operations team, click here to check out our recent blog post!

Responsibilities:

• Assist with managing timelines for in house production processes.
• Support internal repair and manufacturing product inventory and production flow and processes, with a focus on high quality and meeting customer timelines
• Recruit, hire and manage a growing team of bench jewelers, polishers, setters.
• Support with ensuring the team has the appropriate tools and machinery to meet business objectives.
• Guide day to day team performance, empowering the team and facilitating problem-solving.
• Report on team KPIs and identify opportunities to continuously improve upon best practices.
• Focus on process & system automation, cost effectiveness, quality, efficiency and accuracy.
• Assist with leadingthe team to uphold Brilliant Earth’s high quality product standards and timelines.
• Guide professional development of team, including continued training opportunities and education of key metrics.
• Formulate and implement systems, policies and procedures; coordinate and allocate tasks and resources to ensure smooth operation of business.

Qualifications:

• 5-7 years’ experience in jewelry production lifecycle, including filing, polishing, setting & re-polishing to finished product, and repair
• Robust knowledge of Excel and inventory tracking systems, Diaspark a plus
• Experience leading teams of bench jewelers, polishers, and setters to achieve KPIs and goals.
• Highly organized with focus on execution, problem solving, and improving processes
• Excellent time management skills and accountability
• Self-motivated, hardworking, team player with an ability to work collaboratively
• Written and verbal communication skills, including ability to communicate effectively with international partners
• Ability to maintain attention to detail in a fast paced, deadline driven environment

What We Offer: 

• Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations! 
• Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here! 
• Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more! 
• Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
• Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.
• Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling! 
• Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.
• Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month! 
• 401k match. We know that saving for the future is important. That's why we offer a generous 401k match.
• Paid Time Off. We know it’s important to recharge and relax.
• Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.
• Disability and Life insurance. 100% employer-paid.
• Pre-Tax Commuter Benefits.

How to Apply & What to Expect:

Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.

You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an on-site interview with our VP, Product Operations and a conversation with our SVP, Customer Operations.
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