What Customer Service Operations contributes to Cardinal Health
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
Customer Service Operations – Document Processor/Intake Team is responsible for providing services to customers relating to document and order processing; delivery; feedback and complaint; general and product inquiry; order discrepancy; and potential product returns. Overall, acts as a liaison in problem-solving, research and problem/dispute resolution.
Job Summary
The Document Processor manages documents received. Assists with document reporting to ensure all documents are processed appropriately. Manages faxes in sorting capacities. Ability to identify, document and create Adverse Event reports resulting from receipt of documentation. Demonstrates flexibility in satisfying patient needs in a high-volume productive environment to meet the Programs Service Level requirements. Consistently adheres to all business and safety procedures and guidelines.
Responsibilities
- Review documents through inbound faxes received and be able to identify reportable events
- Searches a detailed activity report of Pharmacy orders and navigate through assigned cases
- Data Entry
- AE Report Creation
Qualifications
- 1 or more years of experience in working in a customer service oriented and fast-paced environment
- Has intermediate knowledge/utilization of MS office applications and productivity tools
- Can easily navigate and toggle between screens and systems to complete tasks
- Has intermediate communication skills, both verbal and written
- Has good interpersonal and critical thinking skills
- Is keen to details, has organization skills and sense of urgency
What is expected of you and others at this level
- Applies acquired job skills and company policies and procedures to complete standard tasks
- Works on routine assignments that require basic problem resolution
- Refers to policies and past practices for guidance
- Receives general direction on standard work; receives detailed instruction on new assignments
- Consults with supervisor or senior peers on complex and unusual problems
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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Skills Required
- 1+ year experience in a customer service oriented, fast-paced environment
- Intermediate knowledge/utilization of MS Office applications and productivity tools
- Ability to navigate and toggle between screens and systems to complete tasks
- Intermediate verbal and written communication skills
- Good interpersonal and critical thinking skills
- Attention to detail, organizational skills, and sense of urgency
- Data entry and document processing experience
- Ability to identify, document, and create Adverse Event reports
Cardinal Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cardinal Health and has not been reviewed or approved by Cardinal Health.
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Leave & Time Off Breadth — Paid time off is frequently described as generous, including examples like multiple weeks of vacation, additional sick days, and in some roles even “unlimited” or untracked time off. Parental leave, paid holidays, and volunteer time further broaden the overall leave offering.
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Healthcare Strength — Medical, dental, and vision coverage is positioned as comprehensive, with added supports such as preventive care, telehealth/clinic access, mental health resources, and EAP counseling. Wellness programs and incentives (e.g., premium discounts tied to checkups or healthy lifestyle actions) add to the perceived breadth of healthcare-related support.
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Retirement Support — A 401(k) with company match, along with programs like stock purchase/equity participation and charitable matching, contribute to a stronger total rewards picture beyond base pay. Additional financial supports such as disability coverage and early wage access also enhance the overall package.
Cardinal Health Insights
What We Do
Cardinal Health is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With 50 years in business, operations in more than 35 countries and approximately 44,000 employees globally, Cardinal Health is essential to care. We are navigating the complexities of healthcare and providing scaled solutions to help our customers thrive in a changing world. We strive to be a trusted healthcare partner by driving growth in evolving areas of healthcare, while building upon our distribution, products, and solutions to meet customer needs.
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