Job Title: Box Office Supervisor - Harry Potter™: A Hogwarts Express Adventure
Division/Department: Rail Events Productions/Front of House
Reports To: Rail Events Productions/ FOH Manager
Type of position: Non-exempt/Hourly
Employee Classification: Seasonal
Compensation: $23.00/hr
Job Summary
The Box Office Supervisor is responsible for setting the first impression of the event, so efficiency and friendliness are required. The position is responsible for warmly greeting customers, confirming reservations, redemption of tickets, and directing patrons as needed. The Box Office Supervisor manages responsibilities with a balance of patience and a sense of urgency, works well under pressure, has strong multi-tasking skills, and most importantly have a pleasant demeanor.
Essential Duties and Responsibilities
Act as an example to, and assist in leading, the Box Office team responsible for ticketing
Act as a liaison between the Customer Service Agents and the FOH & Business Manager
Welcome customers and assist the team with any service needs
Handle customer inquiries and ensure a pleasant customer experience
Confirm reservations, ensuring passengers have arrived at the appropriate date and time
Make any necessary updates to customers’ information, enter the system and ensure that proper information has been punched in prior to delivering tickets
Assist customers with rebooking missed departures or seating issues and making reservation adjustments to orders with incorrect ticket products
Acquire knowledge of on-board experience, performance highlights, and venue facility and act as the point of reference for guests who need assistance or event information
Assist in general care of ticketing area including keeping a clean and orderly space
Maintain a safe, welcoming, positive, and inclusive working environment and advise other management with related concerns
Other duties as assigned
Qualifications
Front desk, reservation, customer service experience preferred
Ability to learn the Etix Ticketing platform with efficiency and competency
Strong leadership and communication skills
Excellent customer service skills
Basic computer skills
Ability to work weekends and evenings
Possess a well-spoken manner in personal communications
Self-motivation and attention to details
Must be 18 or over
Work Environment
Majority of time spent in a ticketing office setting
Varied schedule requiring evenings, weekends, overtime, and holidays
Able to stand for prolonged periods of time
Varying temperatures and weather conditions; both indoor and outdoor
Able to stand and walk on uneven or unsteady surfaces aboard a moving train
Time spent in and around active railroad yard(s)
What’s in it for you
Serve others and create a world of make-believe and magic
Great industry pay and a chance to build upon your theater network and make lifelong connections
Enrich and positively impact the experience for all – big and small
Be part of an inclusive team in a supportive environment with high expectations for self and your fellow teammates
Working on Harry PotterTM: A Hogwarts Express Adventure is unlike anything you will ever do. This interactive and celebratory experience is a unique Rail Events production. The challenge of producing a full-length production on a moving train is one of the most rewarding experiences as an artist or technician. With a total cast and crew of 40-50 people onsite every day and the possibility of over 2,000 guests, our days can be fast paced but rewarding and fun. With such a fast-paced environment, the team at Rail Events Productions takes care to properly support and teach everyone the best ways to accomplish their jobs. We strive to build a space where employees are safe and encouraged to grow throughout their time with the company.
Rail Events Productions, an American Heritage Railways subsidiary, is an Equal Opportunity Employer.
All characters and elements © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR.
Qualifications
Skills Required
- Front desk, reservation, customer service experience
- Ability to learn the Etix Ticketing platform
- Strong leadership and communication skills
- Excellent customer service skills
- Basic computer skills
- Ability to work weekends and evenings
What We Do
Rail Events Productions is the leading production company for rail-based entertainment, specializing in creating branded live-themed events on real, moving trains. They operate officially licensed events such as THE POLAR EXPRESS™ Train Ride and Harry Potter™: A Hogwarts Express Adventure.
