Rent Operations Manager NCCHS

Role: Rent Operations Manager

Contract Type: Permanent

Working Hours: 37 hours per week

Worker Type: Hybrid Worker 

Salary: Grade I – starting salary of £47,665 per annum (level 1), rising to £50,908 per annum (level 4)

Location: Harvey Road, NG8 3BB

We’ve got an exciting opportunity available for a talented individual to join our workforce as a Rent Operations Manager - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement, and access to a generous pension scheme, we strive to create an innovative, inclusive, and progressive work culture where everyone is supported to do and be their very best. 

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham.  So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

We will look to you to effectively manage the recovery of unpaid rent and maximise revenue and fund essential services withing Nottingham City Councils’ Housing Services. You will be responsible for the management of the Income Team, including the setting and monitoring of team and individual targets and will lead service delivery; developing robust procedures and performance standards for the service, ensuring customers receive an effective range of appropriate support and assistance in paying their rent, including benefit and debt advice.

About You

The ideal candidate will have:

1. Previous management experience gained in a fast moving, pressurised housing management or customer facing environment dealing with complex issues and competing priorities.

2. The ability to lead and motivate a team enabling high quality performance

3. Positive, professional attitude to getting things done

4. Proven experience, knowledge and understanding of legal framework (acts and statutes) relating to housing services and people management

5. Excellent written, verbal, interpersonal & presentation skills

6. Be able to make clear decisions on complex issues in a timely manner

You can find the full job description for this post here.

Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.

We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter – we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively – showing your real self is what helps you succeed. For more information please click here.

Closing Date: 11th October 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.

Interview date: w/c 26th October 2026 – Please note, this is subject to change.

If you have any queries about the role or the recruitment process, please contact us via email: [email protected]

If you have any technical issues when completing your application, please contact our Employee Service Centre: http://emss.org.uk/support

By applying to this job, you agree to our Terms & Conditions.

Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits. 

In addition to working within a great team and a competitive salary you will have access to:

• 26 days annual leave (rising to 33 days after 5 years’ service)  + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working – to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair, inclusive and Disability Confident Employer, welcoming applications from people of all backgrounds, identities and abilities. We recruit for diversity and value difference.

If you are a disabled candidate and wish to be considered under our Guaranteed Interview Scheme, please indicate this within your application. We are committed to making reasonable adjustments throughout the recruitment process and employment journey.

We are proud signatories of the Armed Forces Covenant and welcome applications from serving personnel, veterans, reservists and military families.

We particularly want to hear from you if you are from Minority Ethnic communities, identify within the LGBTQ+ community, or are disabled. These groups are currently underrepresented in our workforce, and we are committed to better reflecting the communities we serve.

We are supportive of flexible working arrangements wherever possible and encourage candidates to discuss this with us during the recruitment process.