Rent Increase Coordinator- Chicago

CVR is seeking a HCV Rent Increase coordinator to process owner/landlord request for rent increases and changes in utility responsibilities in accordance with policy and procedures.  The core functions shall require determination of owner eligibility for rent increases and research, collection, and documentation of rental practices in the private market to ensure compliance with HUD’s Rent Reasonableness federal regulations with a focus on accuracy and time sensitivity. Executes Contracts and Leases, processes rent increases counsel owners with regards to program regulations including providing an overview of program to prospective owners.  Position requires good time management skills, attention to detail, and excellent communication.  Bachelor’s degree required in a related field, at least three (3) years of experience in an accounting or bookkeeping role or a combination of both education and related work experience

• Receive and document all incoming rent increase, decrease, and utility responsibility change requests from HCV owners/landlords
• Accurately complete data entry into appropriate proprietary software in accordance with rent increase procedures  
• Accurately process files monthly within the required timelines specified in departmental protocols, objectives, and goals
• Determine owner eligibility for rent increases in accordance with policy 
• Conduct market analysis to determine if requested rent is reasonable in accordance with HCV program regulatory requirements and guidance
• Communicate with property owners and HCV participants as needed about requested increases
• Respond to Salesforce cases related to rent increases
• Submit reports as requested regarding job functions including but not limited to; requests received, approved, modified, and denied
• Respond to all rent increase requests by processing the request and issuing a determination within a timely manner in accordance with established policy and procedures.  CHA and CVR requirements
• Ensure the uploading of all necessary documentation into the electronic tenant file
• Complete 50058 interim transactions to complete the rent increase process
• Create new HAP Contracts as required and ensure proper document execution
• Ensure completeness of Core Documents in tenant file prior to processing of rent increase 
• Respond to all communication in a timely manner 
• Document call notes and/or case comments into internal systems (i.e., Yardi, Salesforce) for all calls
• Communicate effectively both written and orally
• Analyze, reconcile, and maintain monthly reports.
• Handle special projects as needed.
• Additional duties as assigned.

• Knowledge of the federal Housing Choice Voucher Program
• Able to work under critical time deadlines, re-evaluate priorities as necessary and interact well with all levels of personnel
• Must possess superior organizational, time management, ability to pay close attention to detail and strong interpersonal skills.
• Ability to perform basic arithmetic calculations
• Computer knowledge and proficiency with Word processing, spreadsheet and data base programs (Microsoft Word, Excel)
• Ability to study information and HUD regulations so as to determine, define, and comprehend its elements, including conducting of intake interviews to identify the actual physical certification needs of clients
• Responsible for maintaining all required records and for the preparation of all required reports
• Attend seminars and or training as required
• Must have ability to safeguard confidential and sensitive information
• Exercise sound and ethical judgment when acting on behalf of the organization
• Must demonstrate adaptability, which includes adjusting critical thinking to address multiple demands and competing priorities in a changing environment and modifies one’s preferred way of doing things based on new acquired information
• Ability to determine a solution and what method to follow based upon the transaction that needs to be completed

• Bachelor’s degree preferred or related field in business administration
• 3-5 years of previous experience working with the public in a Housing Choice Voucher, low-income tax credit, similar non-profit programs working with low-income families. 
• Must possess 3-5 years of client service experience.
• Previous experience as a supervisor or in a leadership role, desired.
• A combination of training, education, and experience that is equivalent to the employment standard listed above and that would provide the required knowledge and abilities
• Experience working in a high-volume call and production environment with high performance guidelines and stringent deadline
• Knowledge of public sector housing authority programs and systems is a plus